All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for three of Agilent’s SaaS products: iLab, SLIMS and CrossLab Portal. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Monday, February 22nd, 2021

No incidents reported

Sunday, February 21st, 2021

No incidents reported

Saturday, February 20th, 2021

iLab US iLab U.S. Server - General Maintenance

On Saturday February 20th, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

  • iLab US instance
  • Catalog Database instance
  • iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday February 20th; 4:50 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, February 19th, 2021

No incidents reported

Thursday, February 18th, 2021

No incidents reported

Wednesday, February 17th, 2021

No incidents reported

Tuesday, February 16th, 2021

No incidents reported

Monday, February 15th, 2021

No incidents reported

Sunday, February 14th, 2021

iLab Europe iLab Europe Server Migration

On Sunday February 14th, 2021 at 2:00 PM (CET), Agilent Site Reliability Engineers will be migrating the iLab Europe server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Europe server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Sunday February 14th; 3:45 PM (CET)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, February 13th, 2021

DCX Server Maintenance - Multiple Instances

On Saturday February 13th, 2021 at 8 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases:

  • iLab Australia
  • iLab Stanford instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • Agilent CrossLab Connect Portal

Maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday February 13th; 1:05 PM (UTC)] - Maintenance completed and all sites are opertional.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

iLab US iLab U.S. Server - General Maintenance

On Saturday February 13th, 2021 at 2:00 AM (EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

  • iLab US instance
  • Catalog Database instance
  • iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday, February 13th, 5:00 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, February 12th, 2021

No incidents reported

Thursday, February 11th, 2021

iLab Australia iLab Australia Server DNS Update

On Friday February 12th, 2021 at 2 AM (AEDT), Agilent Site Reliability Engineers and Data Network Team will be conducting a correction DNS change as a follow-up to the Server Migration last weekend.

Maintenance is planned for 3 hours and during this time, there should be no impact on the user side.

[Friday February 12th; 3:05 AM (AEDT)] - DNS update completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

CrossLab CrossLab Portal Vulnerability Patch

On Thursday February 11th, 2021 at 8 AM (U.S. EST), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the CrossLab Portal production server. Maintenance is planned for 10 minutes and during this time, about 5 minutes of site downtime is expected.

[Thursday February 11th; 8:55 AM (U.S. EST)] - Patch on servers have been completed and site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Wednesday, February 10th, 2021

No incidents reported

Tuesday, February 9th, 2021

No incidents reported

Monday, February 8th, 2021

No incidents reported

Sunday, February 7th, 2021

No incidents reported

Saturday, February 6th, 2021

iLab Australia iLab Australia Server Migration

On Sunday February 7th, 2021 at 12:00 AM (AEST), Agilent Site Reliability Engineers will be migrating the Australia server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Australia server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Sunday February 7th; 3:05 AM (AEST)] - Migration onto new instance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, February 5th, 2021

iLab Catalog Database Server Issues

[Friday February 5th, 2021; 2:35 PM (U.S. EST)] - Errors have been found on the server hosting the iLab requisitioning and storeroom features.

[Friday February 5th, 2021; 3:00 PM (U.S. EST)] - Agilent Site Reliability Engineers notified of server errors and have begun investigation.

[Friday February 5th, 2021; 4:05 PM (U.S. EST)] - Agilent Site Reliability Engineers have identified the issue causing the errors and are working to restore server load.

[Friday February 5th, 2021; 4:15 PM (U.S. EST)] - Engineers have restarted the passengers on the server.

[Friday February 5th, 2021; 4:05 PM (U.S. EST)] - iLab requisitioning functions should be available for users.

[Friday February 5th, 2021; 4:55 PM (U.S. EST)] - Issue has resurfaced that is causing errors on the catalog server. Features may not be accessible for requisitioning and product core users.

[Friday February 5th, 2021; 5:05 PM (U.S. EST)] - Issue has been resolved and Agilent Site Reliability Engineers will monitoring server.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, February 4th, 2021

No incidents reported

Wednesday, February 3rd, 2021

No incidents reported

Tuesday, February 2nd, 2021

No incidents reported

Monday, February 1st, 2021

No incidents reported

Sunday, January 31st, 2021

No incidents reported

Saturday, January 30th, 2021

iLab US iLab U.S. Server - General Maintenance

On Saturday January 30th, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

  • iLab US instance
  • Catalog Database instance
  • iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday, January 30th, 4:00 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, January 29th, 2021

No incidents reported

Thursday, January 28th, 2021

No incidents reported

Wednesday, January 27th, 2021

No incidents reported

Tuesday, January 26th, 2021

No incidents reported

Monday, January 25th, 2021

No incidents reported

Sunday, January 24th, 2021

No incidents reported

Saturday, January 23rd, 2021

iLab Canada iLab Canada Server Migration

On Saturday January 23rd, 2021 at 8:00 PM (CA EST), Agilent Site Reliability Engineers will be migrating the Canada server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Canada server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Saturday January 23rd; 9:45 PM (CA EST))] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.