All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for three of Agilent’s SaaS products: iLab, SLIMS and CrossLab Portal. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Thursday, December 24th, 2020

No incidents reported

Wednesday, December 23rd, 2020

No incidents reported

Tuesday, December 22nd, 2020

No incidents reported

Monday, December 21st, 2020

No incidents reported

Sunday, December 20th, 2020

No incidents reported

Saturday, December 19th, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday December 19th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • Secondary U.S. Load Balancer
  • DFCI instance
  • API instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday December 19th; 7:20 AM (U.S. EST) - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, December 18th, 2020

No incidents reported

Thursday, December 17th, 2020

No incidents reported

Wednesday, December 16th, 2020

No incidents reported

Tuesday, December 15th, 2020

No incidents reported

Monday, December 14th, 2020

No incidents reported

Sunday, December 13th, 2020

iLab US iLab U.S. Server Firewall Update (Except Stanford)

On Sunday December 13th, 2020, at 3 AM (U.S. EST), Agilent Site Reliability Engineers and Network Team will be updating the PAN Firewall on the iLab U.S. Server for the following nodes:

  • iLab Primary U.S. instance
  • iLab DFCI instance
  • iLab Catalog Database instance

Maintenance is scheduled for 1 hour and there may be some small downtime, during the re-boot.

[Sunday December 13th; 3:50 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, December 12th, 2020

iLab US Server Maintenance - Multiple Instances

On Saturday December 12th, 2020 at 3 AM (U.S. EST), Agilent Site Reliability Engineers and Network Engineers will be making updates on the server hosting the following Agilent databases:

  • iLab Stanford instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • Agilent CrossLab Connect Portal

Maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday December 12th; 04:00 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

iLab US iLab U.S. Server - General Maintenance

On Saturday December 12th, 2020 at 02:00 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary and Secondary General U.S. instance
  • Primary and Secondary DFCI instance
  • Catalog Database instance
  • General U.S. API instance
  • General Primary Kiosk instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday December 12th, 4:00 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab US iLab U.S. Server Domain Re-direct (Stanford Only)

On Saturday December 12th, 2020 at 1 AM (U.S. EST), Agilent Site Reliability Engineers will be making changes on the Stanford instance of the U.S. server, to enable a more efficient process in redirecting to secure domains.

[Saturday December 12th; 1:30 AM (U.S. EST)] - Changes completed and site operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, December 11th, 2020

No incidents reported

Thursday, December 10th, 2020

No incidents reported

Wednesday, December 9th, 2020

No incidents reported

Tuesday, December 8th, 2020

iLab US iLab U.S. Server Memory Upgrade (Except Stanford)

On Tuesday December 8th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers will be working with the Network Service Provider to upgrade memory on the U.S. primary database instance, which will improve the performance across sites.

Maintenance is planned for 3 hours and during this time, sites may not be operational for about 30 minutes.

[Tuesday December 8th; 3:45 AM (U.S. EST)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Monday, December 7th, 2020

No incidents reported

Sunday, December 6th, 2020

No incidents reported

Saturday, December 5th, 2020

No incidents reported

Friday, December 4th, 2020

No incidents reported

Thursday, December 3rd, 2020

iLab US iLab U.S. Server Emergency Maintenance

On Thursday, December 3rd, 2020 at 11:30 PM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be doing an emergency maintenance on the Primary U.S. server, to restart the > MySQL service. This will help reduce the memory being utilized on the instance.

Maintenance is planned for 15 minutes and during this time, iLab U.S. sites (except DFCI and Stanford) may be unavailable.

[Thursday December 3rd; 11:40 PM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Wednesday, December 2nd, 2020

CrossLab CrossLab Portal General Maintenance

On Wednesday December 2nd, 2020 at 3:30 AM (U.S. EST), Agilent Site Reliability Engineers will be doing general maintenance on the CrossLab Portal servers, which will include updating security vulnerabilities and a reboot of the server on the following nodes:

  • CrossLab Portal Primary instance
  • CrossLab Portal API instance

Maintenance is planned for 30 minutes and during this time, no more than 5 minutes of downtime is expected.

[Wednesday December 2nd; 4:10 AM (U.S. EST)] - Maintenance complete and site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Tuesday, December 1st, 2020

No incidents reported

Monday, November 30th, 2020

No incidents reported

Sunday, November 29th, 2020

No incidents reported

Saturday, November 28th, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday November 28th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday November 28th; 6:30 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Vulnerability Patch - Multiple Servers

On Saturday November 28th, 2020 at 6 AM (UTC), Agilent Site Reliability Engineers will be patching vulnerabilities for the servers below on the iLab environment:

  • iLab Australia
  • iLab Canada
  • iLab Status Site
  • iLab Content Database

Maintenance is planned for 1 hour and during this time, some content and sites may not be available. Content can include image logos, images in descriptions, linked documents and status site.

[Saturday November 28th; 11:30 AM (UTC)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, November 27th, 2020

No incidents reported

Thursday, November 26th, 2020

No incidents reported

Wednesday, November 25th, 2020

No incidents reported