All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for two of Agilent’s SaaS products: CrossLab iLab and SLIMS. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Tuesday, November 26th, 2019

No incidents reported

Monday, November 25th, 2019

No incidents reported

Sunday, November 24th, 2019

No incidents reported

Saturday, November 23rd, 2019

No incidents reported

Friday, November 22nd, 2019

No incidents reported

Thursday, November 21st, 2019

No incidents reported

Wednesday, November 20th, 2019

No incidents reported

Tuesday, November 19th, 2019

No incidents reported

Monday, November 18th, 2019

No incidents reported

Sunday, November 17th, 2019

No incidents reported

Saturday, November 16th, 2019

No incidents reported

Friday, November 15th, 2019

No incidents reported

Thursday, November 14th, 2019

No incidents reported

Wednesday, November 13th, 2019

No incidents reported

Tuesday, November 12th, 2019

iLab EU Kiosk & API Site Unavailable

Tuesday November 12th; 02:54 AM (EST) - API & Kiosk Sites on the iLab EU server are currently not reachable. Agilent Site Reliability Engineers are investigating urgently.

Tuesday November 12th; 03:35 AM (EST) - iLab EU API Sites are reachable again. Kiosk is still not reachable. Agilent Site Reliability Engineers are investigating urgently.

Tuesday November 12th; 04:54 AM (EST) - iLab EU API & Kiosk Sites are reachable again.

Monday, November 11th, 2019

No incidents reported

Sunday, November 10th, 2019

No incidents reported

Saturday, November 9th, 2019

No incidents reported

Friday, November 8th, 2019

No incidents reported

Thursday, November 7th, 2019

No incidents reported

Wednesday, November 6th, 2019

No incidents reported

Tuesday, November 5th, 2019

No incidents reported

Monday, November 4th, 2019

No incidents reported

Sunday, November 3rd, 2019

No incidents reported

Saturday, November 2nd, 2019

No incidents reported

Friday, November 1st, 2019

No incidents reported

Thursday, October 31st, 2019

No incidents reported

Wednesday, October 30th, 2019

No incidents reported

Tuesday, October 29th, 2019

No incidents reported

Monday, October 28th, 2019

No incidents reported

Sunday, October 27th, 2019

iLab US iLab North American and DFCI Instance Unavailable

[Sunday October 27th; 09:30 AM (U.S. EST)] - The iLab North American and DFCI instance are currently not operational. Agilent Site Reliability Engineers are working with the Network Provider to restore services as soon as possible.

[Sunday October 27th; 11:02 AM (U.S. EST)] - DFCI instance has been restored and are operational. Sites on the general North American instance are still being worked on, for services to be restored.

[Sunday October 27th; 2:00 PM (U.S. EST)] - Network service provider is continuing process to restore data. Current status of restore is about 67% complete.

[Sunday October 27th; 5:00 PM (U.S. EST)] - DFCI instance has been stopped and is no longer operations. Services will be restored with full North American instance.

[Sunday October 27th; 7:27 PM (U.S. EST)] - Network service provider has completed data restoration process. Services should be restored to sites shortly.

[Sunday October 27th, 7:44 PM (U.S. EST)] - Agilent Site Reliability Engineers have found a different issue and have escalated with our service provider.

[Sunday October 27th, 9:35 PM (U.S. EST)] - Network Service Provider has disabled components, to reduce migration time. Data import process has begun, for data that did not show after initial restoration.

[Monday October 28th, 4:30 AM (U.S. EST)] - Network Service Provider has completed restoring all data to full North American and DFCI instances. Agilent Site Reliability Engineers have tested all services and iLab sites are operational.

For any questions or concerns, contact iLab Support at ilab-support@agilent.com.