iLab North American and DFCI Instance Unavailable Sunday, October 27th, 2019 07:16:00 EDT

[Sunday October 27th; 09:30 AM (U.S. EST)] - The iLab North American and DFCI instance are currently not operational. Agilent Site Reliability Engineers are working with the Network Provider to restore services as soon as possible.

[Sunday October 27th; 11:02 AM (U.S. EST)] - DFCI instance has been restored and are operational. Sites on the general North American instance are still being worked on, for services to be restored.

[Sunday October 27th; 2:00 PM (U.S. EST)] - Network service provider is continuing process to restore data. Current status of restore is about 67% complete.

[Sunday October 27th; 5:00 PM (U.S. EST)] - DFCI instance has been stopped and is no longer operations. Services will be restored with full North American instance.

[Sunday October 27th; 7:27 PM (U.S. EST)] - Network service provider has completed data restoration process. Services should be restored to sites shortly.

[Sunday October 27th, 7:44 PM (U.S. EST)] - Agilent Site Reliability Engineers have found a different issue and have escalated with our service provider.

[Sunday October 27th, 9:35 PM (U.S. EST)] - Network Service Provider has disabled components, to reduce migration time. Data import process has begun, for data that did not show after initial restoration.

[Monday October 28th, 4:30 AM (U.S. EST)] - Network Service Provider has completed restoring all data to full North American and DFCI instances. Agilent Site Reliability Engineers have tested all services and iLab sites are operational.

For any questions or concerns, contact iLab Support at ilab-support@agilent.com.