All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Sunday, October 27th, 2019

iLab US iLab North American and DFCI Instance Unavailable

[Sunday October 27th; 09:30 AM (U.S. EST)] - The iLab North American and DFCI instance are currently not operational. Agilent Site Reliability Engineers are working with the Network Provider to restore services as soon as possible.

[Sunday October 27th; 11:02 AM (U.S. EST)] - DFCI instance has been restored and are operational. Sites on the general North American instance are still being worked on, for services to be restored.

[Sunday October 27th; 2:00 PM (U.S. EST)] - Network service provider is continuing process to restore data. Current status of restore is about 67% complete.

[Sunday October 27th; 5:00 PM (U.S. EST)] - DFCI instance has been stopped and is no longer operations. Services will be restored with full North American instance.

[Sunday October 27th; 7:27 PM (U.S. EST)] - Network service provider has completed data restoration process. Services should be restored to sites shortly.

[Sunday October 27th, 7:44 PM (U.S. EST)] - Agilent Site Reliability Engineers have found a different issue and have escalated with our service provider.

[Sunday October 27th, 9:35 PM (U.S. EST)] - Network Service Provider has disabled components, to reduce migration time. Data import process has begun, for data that did not show after initial restoration.

[Monday October 28th, 4:30 AM (U.S. EST)] - Network Service Provider has completed restoring all data to full North American and DFCI instances. Agilent Site Reliability Engineers have tested all services and iLab sites are operational.

For any questions or concerns, contact iLab Support at ilab-support@agilent.com.

Saturday, October 26th, 2019

No incidents reported

Friday, October 25th, 2019

No incidents reported

Thursday, October 24th, 2019

No incidents reported

Wednesday, October 23rd, 2019

No incidents reported

Tuesday, October 22nd, 2019

No incidents reported

Monday, October 21st, 2019

No incidents reported

Sunday, October 20th, 2019

No incidents reported

Saturday, October 19th, 2019

No incidents reported

Friday, October 18th, 2019

No incidents reported

Thursday, October 17th, 2019

No incidents reported

Wednesday, October 16th, 2019

No incidents reported

Tuesday, October 15th, 2019

No incidents reported

Monday, October 14th, 2019

No incidents reported

Sunday, October 13th, 2019

No incidents reported

Saturday, October 12th, 2019

No incidents reported

Friday, October 11th, 2019

No incidents reported

Thursday, October 10th, 2019

No incidents reported

Wednesday, October 9th, 2019

No incidents reported

Tuesday, October 8th, 2019

No incidents reported

Monday, October 7th, 2019

No incidents reported

Sunday, October 6th, 2019

No incidents reported

Saturday, October 5th, 2019

No incidents reported

Friday, October 4th, 2019

No incidents reported

Thursday, October 3rd, 2019

No incidents reported

Wednesday, October 2nd, 2019

No incidents reported

Tuesday, October 1st, 2019

No incidents reported

Monday, September 30th, 2019

No incidents reported

Sunday, September 29th, 2019

No incidents reported

Saturday, September 28th, 2019

No incidents reported

Friday, September 27th, 2019

No incidents reported