On Saturday June 13th, 2020 at 11:30 PM (CA EDT), Agilent Site Reliability Engineers will making modifications on the auto commit mode within the Canada server. Maintenance is planned for 30 minutes, without any downtime.

[Saturday June 13th, 2020 at 11:55 PM (CA EDT)] - Maintenance completed and site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

[Tuesday June 9th, 6:04 PM (U.S. EST)] - iLab sites, except Stanford, on the U.S. server experiencing general slowness and may not available for users.

[Tuesday June 9th; 6:10 PM (U.S. EST)] - Agilent Site Reliability Engineers have begun investigation on server errors.

[Tuesday June 9th; 6:36 PM (U.S. EST)] - Issue has been identified on the Network Service Provider side and is being worked on as an >urgent matter.

[Tuesday June 9th; 7:36 PM (U.S. EST)] - Network Service Provider continuing to investigate issues on the server.

[Tuesday June 9th; 8:00 PM (U.S. EST)] - Site performance has improved, however, still some latency with performance. Network Service Provider continuing investigation.

[Tuesday June 9th; 8:37 PM (U.S. EST)] - Site performance levels returning to normal and are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions.

[Monday June 8th; 5:00 PM (U.S. EST)] - iLab U.S. sites, not including DFCI and Stanford, are experiencing intermittent slowness and may not be available.

[Monday June 8th; 5:34 PM (U.S. EST)] - Agilent Site Reliability Engineers have found the issue and have begun work on resolving.

[Monday June 8th, 5:42 PM (U.S. EST)] - iLab U.S. sites are operational. Agilent Site Reliability Engineers will continue to monitor.

Please contact iLab Support at ilab-support@agilent.com, with any questions.

On June 6th, 2020 at 2:00 am (EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• Kiosk instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday June 6th; 4:30 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Tuesday June 2nd, 2020 between 06:00 and 08:00 CEST (see below for other time zones) we will be performing routine maintenance on the cloud.eu compute cluster.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance. Your SLIMS Cloud instance will not be available during this time. We apologize in advance for any inconvenience that may be caused.

Time zones:

• 06:00 - 08:00 CEST (Europe)
• 12:00 - 02:00 AM EDT (U.S. Cambridge, Canada, Toronto)
• 9:00 - 11:00 PM PDT (U.S. Seattle)
• 10:00 - 12:00 PM MDT (Canada Calgary)

Please contact your SLIMS project lead, with any questions or concerns.

On Saturday May 30th, 2020 at 8:30 PM (U.S. PST), Agilent Site Reliability Engineers will be making modifications on the indexing component for the Stanford instance on the iLab U.S. server. Maintenance is scheduled for 30 minutes and no more than 10 minutes of downtime is expected.

[Saturday May 30th; 1:30 AM (U.S. PST)] - Maintenance complete and Stanford site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday, May 23rd 2020 at 2 AM (U.S. EST). Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 23rd, 2020 at 4 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Agilent Site Reliability Engineers and Network Service Provider will patch reported vulnerabilities on all production environments. Servers and times are listed below:

- Stanford/ Canada: Sunday May 17th at 2 AM (EST).

[Sunday May 17th at 3 AM (EST)] - Vulnerability Patching have been completed and all sites are operational.

- Europe: Sunday May 17th at 7 AM (London)

[Sunday Sunday May 17th at 8:45 AM (London)] - Vulnerability Patching have been completed and all sites are operational.

- Australia: Sunday May 17th at 4 PM (AEST)

[Sunday Sunday May 17th at 6 :05 PM (AEST)] - Vulnerability Patching have been completed and all sites are operational.

Patch is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.