All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for three of Agilent’s SaaS products: iLab, SLIMS and CrossLab Portal. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Tuesday, May 11th, 2021

No incidents reported

Monday, May 10th, 2021

No incidents reported

Sunday, May 9th, 2021

No incidents reported

Saturday, May 8th, 2021

No incidents reported

Friday, May 7th, 2021

iLab US iLab U.S. Code Base Update

Between Friday May 7th, 2021, 9 PM (EST) and Sunday May 9th, 9:00 PM (EST), Agilent R&D will be updating the code base hosting the iLab platform on the general US instance, to reduce vulnerabilities and increase security. 

This upgrade will affect users from the following node in the US server:

  • Primary US instance

During this period, expect iLab sites to be unavailable, including access to the Kiosk and Interlock components for equipment and processing of billing and fund files. All services will be restored once the servers are back online and updates on the progress posted on this page.

[Friday May 7th; 9 PM (EST)] - Upgrade process has begun and iLab services on US server instance are now offline.

[Friday May 7th; 9:11 PM (EST)] - Database backup and installation of new code base has begun.

[Friday May 7th; 9:30 PM (EST)] - Installation of code base complete.

[Friday May 7th; 11:43 PM (EST)] - Database backup complete. Deploy of new code base has begun.

[Friday May 7th; 11:54 PM (EST)] - Deploy is complete and data migrations have started.

[Saturday May 8th; 12:32 AM (EST)] - Data migrations complete.

[Saturday May 8th; 12:37 AM (EST)] - API deploy has begun.

[Saturday May 8th; 12:55 AM (EST)] - API deploy complete.

[Saturday May 8th; 1:14 AM (EST)] - Validation checks complete and web services restored.

[Saturday May 8th; 2:05 AM (EST)] - Testing complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com with any questions or concerns.

(iLab/ CLP) Monthly Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Saturday, May 8th at 12:00 AM (UTC)

  • iLab Europe instance

Saturday, May 8th at 7:00 AM (UTC)

  • iLab Canada instance
  • iLab Stanford instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • Agilent CrossLab Connect Portal

Friday, May 7th, at 5:00 PM (UTC)

  • iLab Australia instance

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday May 8th; 10:20 AM (UTC)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Thursday, May 6th, 2021

No incidents reported

Wednesday, May 5th, 2021

CrossLab CrossLab Portal - Server Vulnerability Patch

On Friday May 5th, 2021 at 8:30 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the production servers hosting the CrossLab Platform Portal.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Wednesday May 5th; 9:45 AM (UTC)] - Patch complete and site is operational.

Please contact CrossLab Portal Support at crosslab.support@agilent.com, with any questions or concerns.

Tuesday, May 4th, 2021

No incidents reported

Monday, May 3rd, 2021

iLab US iLab US Server Reboot

On Monday May 3rd, 2021 at 11 PM (EST), Agilent Site Reliability Engineers and Network Service Provider will be rebooting the US servers for the following instances:

  • iLab Primary US
  • iLab DFCI

Reboot should be no more than 10 minutes and during this period, some downtime is expected.

[Monday May 3rd; 11:15 PM (EST)] - Reboot completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Sunday, May 2nd, 2021

No incidents reported

Saturday, May 1st, 2021

iLab Vulnerability Patch – Multiple Servers

On Saturday May 1st, 2021 at 6 PM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the following servers:

  • iLab Australia
  • iLab Stanford
  • Agilent Status Page

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of site downtime is expected.

[Saturday May 1st; 10 AM (UTC)] - Maintenance completed ahead of schedule and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab U.S. Server - General Maintenance

On Saturday May 1st, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the US server:

  • Primary US Main instance
  • DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 1st; 10:00 AM (UTC)] - Maintenance complete and site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, April 30th, 2021

iLab Domain Migration – Multiple Sites

On Friday April 30th, 2021 at 8:30 PM (EST), Agilent Site Reliability Engineers and Network Engineers will be migrating
 the ilabsolutions.com domain onto a more secure network instance.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of down time is expected.

[Friday April 30th; 10:30 PM (EST)] - Migration of domains complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

CrossLab Portal Server Vulnerability Patch

On Friday April 30th, 2021 at 8:30 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the production servers, hosting the CrossLab Platform Portal.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Friday April 30th; 9:00 AM (UTC)] - The patching is now completed, and site is operational.

Please contact CrossLab Portal Support at crosslab.support@agilent.com, with any questions or concerns.

Thursday, April 29th, 2021

No incidents reported

Wednesday, April 28th, 2021

No incidents reported

Tuesday, April 27th, 2021

No incidents reported

Monday, April 26th, 2021

No incidents reported

Sunday, April 25th, 2021

No incidents reported

Saturday, April 24th, 2021

iLab Vulnerability Patch – Multiple Servers

On Saturday April 24th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the following servers:

  • iLab Canada
  • iLab Europe
  • iLab Content Management

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of site downtime is expected.

[Saturday April 24th; 8:52 AM (UTC)] - Patching is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab U.S. Server - General Maintenance

On Saturday April 24th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. Main instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for {time in hours} and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 24th; 9:00 AM (UTC)] - Maintenance is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, April 23rd, 2021

iLab Australia iLab Australia Code Base Update

On Friday April 23rd, 2021 at 2 PM (UTC), Agilent R&D will be updating the code base hosting the iLab platform on the Australia instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.

[Friday April 23rd; 2:01 PM (UTC)] - Agilent R&D has begun process in updating the code base on the Australia instance.

[Friday April 23rd; 2:37 PM (UTC)] - Update is still in progress and no issues have been found.

[Friday April 23rd; 4:41 PM (UTC)] - Update is complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, April 22nd, 2021

iLab Stanford Code Base Update

On Friday April 22nd, 2021 at 6 PM (PST), Agilent R&D will be updating the code base hosting the iLab platform on the Stanford instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 3 hours and during this time, iLab sites will not be available.

[Thursday April 22nd, 2021 6:02 PM (PST)] - Agilent R&D has begun process in updating the code base on the Stanford instance.

[Thursday April 22nd, 2021 7:29 PM (PST)] - The code base update is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Wednesday, April 21st, 2021

No incidents reported

Tuesday, April 20th, 2021

No incidents reported

Monday, April 19th, 2021

No incidents reported

Sunday, April 18th, 2021

No incidents reported

Saturday, April 17th, 2021

iLab US Server - General Maintenance

On Saturday April 17th, 2021 at 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the Lab US server:  

  • iLab US instance
  • iLab DFCI instance
  • Catalog Database instance
  • API instance
  • Kiosk instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 17th, 7:00 AM (EST)] - Maintenance complete and site is operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, April 16th, 2021

iLab Europe Code Base Update

On Friday April 16th, 2021 at 8 PM (UTC) Agilent R&D will be updating the code base hosting the iLab platform on the Europe instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.

[Friday April 16th; 8:01 PM (UTC)] - Agilent R&D has begun process in updating the code base on EU instance.

[Friday April 16th; 8:55 PM (UTC)] - The code base update is still underway.

[Friday April 16th; 9:31 PM (UTC)] - The code base update on EU instance is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, April 15th, 2021

iLab DFCI Code Base Update

On Thursday April 15th, 2021 at 9 PM (U.S. EST) Agilent R&D will be updating the code base hosting the iLab platform on the DFCI instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.'

[Thursday April 15th; 9:01 PM (EST)] - Agilent R&D has begun process in updating the code base on DFCI instance.

[Thursday April 15th; 11:45 PM (EST)] - The code base update is still underway.

[Thursday April 16th; 12:45 AM (EST)] - Code base update complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Wednesday, April 14th, 2021

No incidents reported

Tuesday, April 13th, 2021

No incidents reported

Monday, April 12th, 2021

No incidents reported