All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for three of Agilent’s SaaS products: iLab, SLIMS and CrossLab Portal. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Stanford Code Base Update

On Friday April 22nd, 2021 at 6 PM (PST), Agilent R&D will be updating the code base hosting the iLab platform on the Stanford instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 3 hours and during this time, iLab sites will not be available.'

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Australia Code Base Update

On Friday April 23rd, 2021 at 2 PM (UTC), Agilent R&D will be updating the code base hosting the iLab platform on the Australia instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.'

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Saturday, February 6th, 2021

iLab Australia iLab Australia Server Migration

On Sunday February 7th, 2021 at 12:00 AM (AEST), Agilent Site Reliability Engineers will be migrating the Australia server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Australia server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Sunday February 7th; 3:05 AM (AEST)] - Migration onto new instance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, February 5th, 2021

iLab Catalog Database Server Issues

[Friday February 5th, 2021; 2:35 PM (U.S. EST)] - Errors have been found on the server hosting the iLab requisitioning and storeroom features.

[Friday February 5th, 2021; 3:00 PM (U.S. EST)] - Agilent Site Reliability Engineers notified of server errors and have begun investigation.

[Friday February 5th, 2021; 4:05 PM (U.S. EST)] - Agilent Site Reliability Engineers have identified the issue causing the errors and are working to restore server load.

[Friday February 5th, 2021; 4:15 PM (U.S. EST)] - Engineers have restarted the passengers on the server.

[Friday February 5th, 2021; 4:05 PM (U.S. EST)] - iLab requisitioning functions should be available for users.

[Friday February 5th, 2021; 4:55 PM (U.S. EST)] - Issue has resurfaced that is causing errors on the catalog server. Features may not be accessible for requisitioning and product core users.

[Friday February 5th, 2021; 5:05 PM (U.S. EST)] - Issue has been resolved and Agilent Site Reliability Engineers will monitoring server.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, February 4th, 2021

No incidents reported

Wednesday, February 3rd, 2021

No incidents reported

Tuesday, February 2nd, 2021

No incidents reported

Monday, February 1st, 2021

No incidents reported

Sunday, January 31st, 2021

No incidents reported

Saturday, January 30th, 2021

iLab US iLab U.S. Server - General Maintenance

On Saturday January 30th, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

  • iLab US instance
  • Catalog Database instance
  • iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday, January 30th, 4:00 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, January 29th, 2021

No incidents reported

Thursday, January 28th, 2021

No incidents reported

Wednesday, January 27th, 2021

No incidents reported

Tuesday, January 26th, 2021

No incidents reported

Monday, January 25th, 2021

No incidents reported

Sunday, January 24th, 2021

No incidents reported

Saturday, January 23rd, 2021

iLab Canada iLab Canada Server Migration

On Saturday January 23rd, 2021 at 8:00 PM (CA EST), Agilent Site Reliability Engineers will be migrating the Canada server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Canada server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Saturday January 23rd; 9:45 PM (CA EST))] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

DCX Server Maintenance - Multiple Instances

On Saturday January 23rd, 2021 at 10 AM (U.S. EST), Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases:

  • iLab Stanford instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • Agilent CrossLab Connect Portal

Maintenance is planned for 8 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday January 23rd; 4:10 PM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

iLab U.S. Server - General Maintenance

On Saturday, January 23rd, 2021 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. Main instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday, January 23rd, 2:40 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, January 22nd, 2021

No incidents reported

Thursday, January 21st, 2021

iLab US iLab U.S. Network Performance - Stanford Only

iLab Stanford site may be seeing some performance issues due to network throughput contention. Agilent Site Reliability Engineers and Network Teams are working to restore performance to normal levels.

[Thursday January 21st; 10:10 AM (U.S. PST)] - Agilent Site Reliability Engineers and Network Teams have resolved the issue and Stanford > site is operating at normal levels.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab ERP Server Maintenance - All Sites

On Thursday January 21st, 2021 at 9 AM (UTC), Agilent Site Reliability Engineers will be migrating the PAN Failover of the ERP server to a new > instance. Maintenance is planned for 30 minutes and during this time, no more than 10 minutes of downtime is expected.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers. If you do not use iLab servers for file transfers you will not be impacted. iLab Sites will remain operational for daily workflow and access.

[Thursday January 21st; 9:10 AM (UTC)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Wednesday, January 20th, 2021

No incidents reported

Tuesday, January 19th, 2021

No incidents reported

Monday, January 18th, 2021

No incidents reported

Sunday, January 17th, 2021

iLab Server Patch - Europe and U.S./ Stanford Only

On Sunday January 17th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be patching the server environments below:

  • iLab Stanford
  • iLab Europe

Patching will be 1 hour and during this time, no downtime is expected. There may be some latency on the sites, for about 5 minutes.

[Sunday January 17th; 6:15 AM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, January 16th, 2021

iLab US iLab U.S. Server - General Maintenance

On Saturday January 16th, 2021 at 2:00 AM (U.S. EST), Agilent Site Reliability Engineers, and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

  • iLab Primary U.S. instance
  • iLab Catalog Database instance
  • iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday January 16th; 3:45 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, January 15th, 2021

No incidents reported

Thursday, January 14th, 2021

No incidents reported

Wednesday, January 13th, 2021

No incidents reported

Tuesday, January 12th, 2021

No incidents reported

Monday, January 11th, 2021

No incidents reported

Sunday, January 10th, 2021

No incidents reported

Saturday, January 9th, 2021

Monthly Server Maintenance - Multiple Instances

On Saturday January 9th, 2021 at 3 AM (U.S. EST), Agilent Site Reliability Engineers and Network Engineers will be making updates on the server hosting the following Agilent databases:

  • iLab Stanford instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • Agilent Status Page instance
  • Agilent CrossLab Connect Portal

Maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday January 9th; 7:05 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

iLab US iLab U.S. Server - General Maintenance

On Saturday January 9, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the Lab US server:

  • Primary and Secondary General U.S. instances
  • iLab DFCI instance
  • Catalog Database Primary and Secondary instances
  • API instance
  • Kiosk instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday January 9th; 2:40 AM (U.S. EST)] - Maintenance completed and all sites operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, January 8th, 2021

CrossLab CrossLab Portal PAN Failover Maintenance

On Friday January 8th, 2021 at 9:30 AM (UTC), Agilent Site Reliability Engineers will be conducting a PAN Failover maintenance on the CrossLab Portal server

Maintenance is planned for 1 hour and during this time, some content and sites may not be available.

[Friday January 8th; 12:40 PM (UTC)] - Maintenance completed and site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.