On Friday July 16th, 2021 at 8:30 AM (UTC), Agilent Site Reliability Engineers and Network Service Provider will be conducting a vulnerability patch on the CrossLab Portal production server.

Maintenance is planned for 1 hour and during this time, no more than 5 minutes of site downtime is expected.

[Friday July 16th; 8:45 AM (UTC)] - Maintenance complete and site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday July 9th at 5 PM (UTC)

• iLab Australia

Saturday July 10th at 12 AM (UTC)

• iLab Europe

Saturday July 10th at 7 AM (UTC)

• iLab Primary US instance
• iLab Canada
• iLab Stanford instance
• iLab DFCI instance
• iLab Status Page instance
• iLab Content Management instance
• iLab ERP Integration File instance
• Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday July 10th; 11:30 AM (UTC)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

On Sunday June 20th, 2021 at 10:00 AM (EST), Agilent Site Reliability Engineers and Network Service Provider will perform a firewall reboot, impacting the following nodes in the iLab US server:

• iLab General US instance
• iLab DFCI instance
• iLab Stanford Instance

Maintenance is planned for 2 hours and during this time, no more than 10 minutes of downtime is expected.

[Sunday June 20th, 1:00 PM (EST)] - Maintenance complete and sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

On Friday June 18th, 2021 at 9:00 PM (EST), Agilent Site Reliability Engineers will be migrating the following server nodes onto the Agilent Amazon Web Services (AWS) infrastructure.

• iLab Primary US instance
• iLab DFCI instance
• iLab Catalog Database instance

This migration will improve performance across the US sites and increase efficiency, as well as be more secure than the previous instance. Migration is expected for 8 hours, and during this time, iLab sites on the US server will be unavailable.

[Friday June 18th; 9:05 PM (EST)] - Migration process has begun and iLab services on US server instance are now unavailable .

[Friday June 18th; 9:09 PM (EST)] - Agilent Engineers have stopped the web and job services.

[Friday June 18th; 9:30 PM (EST)] - Backup and restore on servers has begun.

[Friday June 18th; 10:37 PM (EST)] - Restore complete. API deploy has started.

[Friday June 18th; 11:18 PM (EST)] - Services for iLab Primary US sites are available. Catalog Database features are still unavailable.

[Friday June 18th; 11:20 PM (EST)] - Migration on Catalog Database has started.

[Saturday June 19th; 12:11 AM (EST)] - Services restarted on Catalog Database instance and migration complete.

[Saturday June 19th; 12:14 AM (EST)] - Migration on DFCI instance has started.

[Saturday June 19th; 12:17 AM (EST)] - Backup on DFCI instance has started.

[Saturday June 19th; 12:34 AM (EST)] - Backup on DFCI instance complete.

[Saturday June 19th; 12:49 AM (EST)] - Migration complete on DFCI instance and site is available.

[Saturday June 19th; 1:10 AM (EST)] - Migration complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.