On Monday May 3rd, 2021 at 11 PM (EST), Agilent Site Reliability Engineers and Network Service Provider will be rebooting the US servers for the following instances:

• iLab Primary US
• iLab DFCI

Reboot should be no more than 10 minutes and during this period, some downtime is expected.

[Monday May 3rd; 11:15 PM (EST)] - Reboot completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday May 1st, 2021 at 6 PM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the following servers:

• iLab Australia
• iLab Stanford
• Agilent Status Page

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of site downtime is expected.

[Saturday May 1st; 10 AM (UTC)] - Maintenance completed ahead of schedule and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Friday April 30th, 2021 at 8:30 PM (EST), Agilent Site Reliability Engineers and Network Engineers will be migrating
 the ilabsolutions.com domain onto a more secure network instance.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of down time is expected.

[Friday April 30th; 10:30 PM (EST)] - Migration of domains complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday April 24th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the following servers:

• iLab Canada
• iLab Europe
• iLab Content Management

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of site downtime is expected.

[Saturday April 24th; 8:52 AM (UTC)] - Patching is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Friday April 23rd, 2021 at 2 PM (UTC), Agilent R&D will be updating the code base hosting the iLab platform on the Australia instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.

[Friday April 23rd; 2:01 PM (UTC)] - Agilent R&D has begun process in updating the code base on the Australia instance.

[Friday April 23rd; 2:37 PM (UTC)] - Update is still in progress and no issues have been found.

[Friday April 23rd; 4:41 PM (UTC)] - Update is complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Friday April 22nd, 2021 at 6 PM (PST), Agilent R&D will be updating the code base hosting the iLab platform on the Stanford instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 3 hours and during this time, iLab sites will not be available.

[Thursday April 22nd, 2021 6:02 PM (PST)] - Agilent R&D has begun process in updating the code base on the Stanford instance.

[Thursday April 22nd, 2021 7:29 PM (PST)] - The code base update is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday April 17th, 2021 at 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the Lab US server:  

• iLab US instance
• iLab DFCI instance
• Catalog Database instance
• API instance
• Kiosk instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 17th, 7:00 AM (EST)] - Maintenance complete and site is operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

On Friday April 16th, 2021 at 8 PM (UTC) Agilent R&D will be updating the code base hosting the iLab platform on the Europe instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.

[Friday April 16th; 8:01 PM (UTC)] - Agilent R&D has begun process in updating the code base on EU instance.

[Friday April 16th; 8:55 PM (UTC)] - The code base update is still underway.

[Friday April 16th; 9:31 PM (UTC)] - The code base update on EU instance is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Thursday April 15th, 2021 at 9 PM (U.S. EST) Agilent R&D will be updating the code base hosting the iLab platform on the DFCI instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.'

[Thursday April 15th; 9:01 PM (EST)] - Agilent R&D has begun process in updating the code base on DFCI instance.

[Thursday April 15th; 11:45 PM (EST)] - The code base update is still underway.

[Thursday April 16th; 12:45 AM (EST)] - Code base update complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday April 10th, 2021, 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab U.S. server:

• iLab General U.S.; Primary and Secondary instances
• iLab DFCI instance
• Catalog Database; Primary and Secondary instances
• API instance
• Kiosk instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 10th; 6:00 AM (U.S. EST)] - Maintenance complete and all sites operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

On Friday April 9th, 2021 at 12 PM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the development, regression and production servers, hosting the CrossLab Platform Portal.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

Please contact CrossLab Portal Support at crosslab.support@agilent.com, with any questions or concerns.