On Saturday February 20th, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

• iLab US instance
• Catalog Database instance
• iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday February 20th; 4:50 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

On Sunday February 14th, 2021 at 2:00 PM (CET), Agilent Site Reliability Engineers will be migrating the iLab Europe server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Europe server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Sunday February 14th; 3:45 PM (CET)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday February 13th, 2021 at 8 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases:

• iLab Australia
• iLab Stanford instance
• iLab Status Page instance
• iLab Content Management instance
• iLab ERP Integration File instance
• Agilent CrossLab Connect Portal

Maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday February 13th; 1:05 PM (UTC)] - Maintenance completed and all sites are opertional.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

On Friday February 12th, 2021 at 2 AM (AEDT), Agilent Site Reliability Engineers and Data Network Team will be conducting a correction DNS change as a follow-up to the Server Migration last weekend.

Maintenance is planned for 3 hours and during this time, there should be no impact on the user side.

[Friday February 12th; 3:05 AM (AEDT)] - DNS update completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Sunday February 7th, 2021 at 12:00 AM (AEST), Agilent Site Reliability Engineers will be migrating the Australia server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Australia server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Sunday February 7th; 3:05 AM (AEST)] - Migration onto new instance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

[Friday February 5th, 2021; 2:35 PM (U.S. EST)] - Errors have been found on the server hosting the iLab requisitioning and storeroom features.

[Friday February 5th, 2021; 3:00 PM (U.S. EST)] - Agilent Site Reliability Engineers notified of server errors and have begun investigation.

[Friday February 5th, 2021; 4:05 PM (U.S. EST)] - Agilent Site Reliability Engineers have identified the issue causing the errors and are working to restore server load.

[Friday February 5th, 2021; 4:15 PM (U.S. EST)] - Engineers have restarted the passengers on the server.

[Friday February 5th, 2021; 4:05 PM (U.S. EST)] - iLab requisitioning functions should be available for users.

[Friday February 5th, 2021; 4:55 PM (U.S. EST)] - Issue has resurfaced that is causing errors on the catalog server. Features may not be accessible for requisitioning and product core users.

[Friday February 5th, 2021; 5:05 PM (U.S. EST)] - Issue has been resolved and Agilent Site Reliability Engineers will monitoring server.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday January 30th, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

• iLab US instance
• Catalog Database instance
• iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday, January 30th, 4:00 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

On Saturday January 23rd, 2021 at 8:00 PM (CA EST), Agilent Site Reliability Engineers will be migrating the Canada server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Canada server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Saturday January 23rd; 9:45 PM (CA EST))] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.