On Sunday February 7th, 2021 at 12:00 AM (AEST), Agilent Site Reliability Engineers will be migrating the Australia server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Australia server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Sunday February 7th; 3:05 AM (AEST)] - Migration onto new instance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

[Friday February 5th, 2021; 2:35 PM (U.S. EST)] - Errors have been found on the server hosting the iLab requisitioning and storeroom features.

[Friday February 5th, 2021; 3:00 PM (U.S. EST)] - Agilent Site Reliability Engineers notified of server errors and have begun investigation.

[Friday February 5th, 2021; 4:05 PM (U.S. EST)] - Agilent Site Reliability Engineers have identified the issue causing the errors and are working to restore server load.

[Friday February 5th, 2021; 4:15 PM (U.S. EST)] - Engineers have restarted the passengers on the server.

[Friday February 5th, 2021; 4:05 PM (U.S. EST)] - iLab requisitioning functions should be available for users.

[Friday February 5th, 2021; 4:55 PM (U.S. EST)] - Issue has resurfaced that is causing errors on the catalog server. Features may not be accessible for requisitioning and product core users.

[Friday February 5th, 2021; 5:05 PM (U.S. EST)] - Issue has been resolved and Agilent Site Reliability Engineers will monitoring server.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday January 30th, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

• iLab US instance
• Catalog Database instance
• iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday, January 30th, 4:00 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

On Saturday January 23rd, 2021 at 8:00 PM (CA EST), Agilent Site Reliability Engineers will be migrating the Canada server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Canada server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Saturday January 23rd; 9:45 PM (CA EST))] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Stanford site may be seeing some performance issues due to network throughput contention. Agilent Site Reliability Engineers and Network Teams are working to restore performance to normal levels.

[Thursday January 21st; 10:10 AM (U.S. PST)] - Agilent Site Reliability Engineers and Network Teams have resolved the issue and Stanford > site is operating at normal levels.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Sunday January 17th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be patching the server environments below:

• iLab Stanford
• iLab Europe

Patching will be 1 hour and during this time, no downtime is expected. There may be some latency on the sites, for about 5 minutes.

[Sunday January 17th; 6:15 AM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday January 16th, 2021 at 2:00 AM (U.S. EST), Agilent Site Reliability Engineers, and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

• iLab Primary U.S. instance
• iLab Catalog Database instance
• iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday January 16th; 3:45 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

On Saturday January 9th, 2021 at 3 AM (U.S. EST), Agilent Site Reliability Engineers and Network Engineers will be making updates on the server hosting the following Agilent databases:

• iLab Stanford instance
• iLab Content Management instance
• iLab ERP Integration File instance
• Agilent Status Page instance
• Agilent CrossLab Connect Portal

Maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday January 9th; 7:05 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

On Friday January 8th, 2021 at 9:30 AM (UTC), Agilent Site Reliability Engineers will be conducting a PAN Failover maintenance on the CrossLab Portal server

Maintenance is planned for 1 hour and during this time, some content and sites may not be available.

[Friday January 8th; 12:40 PM (UTC)] - Maintenance completed and site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.