[Thursday September 24th, 2020; 12:10 PM (U.S EST)] - Agilent Site Reliability Engineers and R&D have found issue on the U.S. server instance that is causing slowness across all iLab sites. There may be some instability and inaccessibility to site, at times.

[Thursday September 24th, 2020; 12:30 PM (U.S. EST)] - Site should be accessible, however, general slowness may be present. Agilent Engineers are working with Network Service Provider on root cause.

[Thursday September 24th, 2020; 2:30 PM (U.S. EST)] - Server is more stable now and all sites remain operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Sunday September 20th, 2020 at 8 AM (U.S. EST), Agilent Site Reliability Engineers will be migrating the ERP server instance onto Amazon Web Services, which will increase efficiency and be more secure. This will affect all iLab sites and institutions utilizing the financial integration feature on iLab. Migration is expected for 2 hours, with approximately 30 minutes of downtime at the start of the migration.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers, however, you will need to confirm your firewall access. If you do not use iLab servers for file transfers you will not be impacted.

[Sunday September 20th; 8:05 AM (U.S. EST)] - Agilent Site Reliability Engineers have begun process to migrate servers. Some downtime will be present in the first 30 minutes.

[Sunday September 20th; 9:15 AM (U.S. EST)] - Maintenance in progress. Agilent Site Reliability Engineers monitoring.

[Sunday September 20th, 9:55 AM (U.S. EST)] - Maintenance completed. ERP servers now switched to new IP address. Agilent Engineers monitoring stability. Sites are operational.

Please contact iLab Support at ilab-support@agilent.com or your iLab Project Manager, with any questions or concerns.

On Saturday September 19th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday September 19th; 3:30 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

[Monday September 14th, 2020; 2:05 PM (UTC)] - Agilent Site Reliability Engineers and R&D have found issue on one server instance that is causing slowness across all iLab sites. There may be some instability and inaccessibility to site, at times.

[Monday September 14th, 2020; 2:20 PM (UTC)] - Agilent Engineers are working with internal Network Infrastructure team, as well as Network Provider to resolve known issues.

[Monday September 14th, 2020; 3:07 PM (UTC)] - Agilent Engineers have isolated the issue and are working with the Network Infrastructure team, to resolve.

[Monday September 14th, 2020; 6:24 PM (UTC)] - Fix has been pushed onto instance with issues. Agilent Engineers are monitoring site performance.

[Monday September 14th, 2020; 7:34 PM (UTC)] - All issues have been resolved and site performance is at normal levels.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday September 12th, 2020 at 2:00 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• API instance
• Kiosk instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday September 12th; 4:30 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Wednesday September 2nd, 2020 between 02:00 AM - 04:00 AM EDT (see below for other time zones) we've performed routine maintenance on the cloud.us.genohm.com environment.

No issues where encountered during this maintenance.

Time zones:

• 08:00 - 10:00 CEST (Europe)
• 02:00 AM - 04:00 AM EDT (U.S. Cambridge, Canada, Toronto)
• 11:00 PM - 01:00 AM PDT (U.S. Seattle)
• 12:00 AM - 02:00 AM MDT (Canada Calgary)

Please contact your SLIMS project lead, with any questions or concerns.

On Saturday August 29th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 29th; 4:00 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Friday August 28th, 2020 at 10 PM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be increasing the root disk space on 4 nodes, within the iLab U.S. Server.

Maintenance is planned for 30 minutes and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 29th; 12:30 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.