On Saturday August 22nd, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 22nd; 4 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Thursday August 20th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Software R&D Engineers will be moving the U.S. API instance, to reduce vulnerabilities. Maintenance is planned for 1 hour and during this time the API features may not be accessible. iLab sites will be operational.

[Thursday August 20th; 3 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

[Tuesday August 18th, 2020; 5:56 PM (U.S. EST)] - Issues have been identified on the iLab U.S. server.

[Tuesday August 18th, 2020; 6:00 PM (U.S. EST)] - Agilent Site Reliability Engineers have started investigation on server.

[Tuesday August 18th, 2020; 6:08 PM (U.S. EST)] - Issue has been resolved and site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday August 15th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 15th; 4:10 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

[Monday August 10th, 2020; 2:35 PM (U.S. EST)] - iLab U.S. server experiencing issues within an instance that may cause sites on this server to not be reachable. Does not include Stanford site.

[Monday August 10th, 2020; 2:40 PM (U.S. EST)] - Agilent Site Reliability Engineers have begun investigation and are working to resolve as soon as possible.

[Monday August 10th, 2020; 3:03 PM (U.S. EST)] - Agilent Engineers have found the issue, with Network provider and site operation have begun returning to normal levels. Engineers will continue to monitor servers.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday August 8th, 2020 at 12 AM (U.S. PST), Agilent Site Reliability Engineers and Network Engineers will be doing maintenance on the > DCX environment, affecting the following server instances:

• iLab Stanford
• iLab Status Site
• iLab Image Controller

Maintenance is planned for 2 hours and during this time, intermittent connectivity loss is expected, when accessing the iLab status site, iLab Stanford site and images used across all iLab sites.

[Saturday August 8th; 12:37 AM (U.S. PST)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

[Wednesday August 5th, 2020; 6:00 PM (U.S. EST)] - iLab sites, not including DFCI and Stanford, are experiencing higher queue loads on the server and users may not be able to complete certain transactions.

[Wednesday August 5th, 2020; 6:12 PM (U.S. EST)] - Agilent Site Reliability Engineers have found the issue and are working to resolve.

[Wednesday August 5th, 2020; 6:40 PM (U.S. EST)] - Agilent Site Reliability Engineers have restarted the server instance that was having back-ups and error rates are dropping.

[Wednesday August 5th, 2020; 6:55 PM (U.S. EST)] - Issue has been resolved and application should be stable now. Agilent Engineers are continuing to monitor.

[Wednesday August 5th, 2020; 7:45 PM (U.S. EST)] - Some issues still persist, where users are unable to perform certain tasks. Agilent Engineers are investigating.

[Wednesday August 5th, 2020; 8:06 PM (U.S. EST)] - Agilent Engineers have found the issue and have cleared them, as well as restarted the instance having the issues.

[Wednesday August 5th, 2020; 8:15 PM (U.S. EST)] - Issue should be resolved and Agilent Engineers are monitoring.

Please contact iLab Support at ilab-support@agilent.com, with any questions.

On Saturday August 1st, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

• Primary U.S. instance
• DFCI instance
• Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 1st; 4:45 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

We will be migrating our Stanford customers from our U.S. instance to a new PAN based server instance on Saturday July 25th, 2020 at 10:30 AM (U.S. PST). Migration is expected to take 24 hours and during this time, the iLab site may be unavailable.

[Saturday July 25th; 10:32 AM (U.S. PST)] - Agilent Site Reliability Engineers have begun process to migrate Stanford server instance.

[Saturday July 25th; 2:57 PM (U.S. PST)] - Migration and data index are both complete. Site is being tested for vulnerabilities.

[Saturday July 25th; 9:10 PM (U.S. PST)] - All operations have been tested and issue found with exporting of large data reports. Agilent Engineers are investigating.

[Saturday July 25th; 9:35 Pm (U.S. PST)] - Issue with large report export has been resolved and all site features are functional.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.