All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Content Management and Agilent Status Page Upgrade Maintenance

On Saturday May 4th, 2024 at 4:30 AM (UTC), upgrade maintenance has been scheduled for the following iLab server instances:

  • Agilent Status Page
  • iLab Content Management

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 10 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Tuesday, April 21st, 2020

No incidents reported

Monday, April 20th, 2020

No incidents reported

Sunday, April 19th, 2020

No incidents reported

Saturday, April 18th, 2020

General Maintenance - iLab North America Servers

On Saturday April 18th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider, will be performing a routine maintenance on the following nodes in the North America server.

  • General U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 18th, 2020 at 4 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Server Reboot - Multiple Instances

On Saturday April 18th, 2020 at 5 AM (UTC), Agilent Site Reliability Engineers and Network Server Provider will be doing a reboot of the server on the following nodes:

  • iLab General North America instance
  • iLab EU instance
  • iLab Australia instance

Maintenance is planned for 1 hour and no more than 10 minutes of downtime is expected.

[Saturday April 18th, 2020 at 6 AM (UTC)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, April 17th, 2020

No incidents reported

Thursday, April 16th, 2020

No incidents reported

Wednesday, April 15th, 2020

No incidents reported

Tuesday, April 14th, 2020

No incidents reported

Monday, April 13th, 2020

No incidents reported

Sunday, April 12th, 2020

No incidents reported

Saturday, April 11th, 2020

iLab North America Planned Maintenance

On Saturday April 11th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing a routine maintenance on the North America server instance. Maintenance is scheduled for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 11th; 3 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, April 10th, 2020

No incidents reported

Thursday, April 9th, 2020

No incidents reported

Wednesday, April 8th, 2020

No incidents reported

Tuesday, April 7th, 2020

No incidents reported

Monday, April 6th, 2020

No incidents reported

Sunday, April 5th, 2020

No incidents reported

Saturday, April 4th, 2020

No incidents reported

Friday, April 3rd, 2020

iLab Server Patch - Multiple Instances

On Friday April 3rd, 2020 at 11:30 PM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will patch the following servers, to resolve vulnerabilities on the production environment.

  • iLab General North America
  • iLab Stanford
  • iLab Canada
  • iLab EU
  • iLab AU

Maintenance is planned for 2 hours and during this time no downtime is expected, however, sites may experience some instability.

[Saturday April 4th; 1:30 AM (U.S. EST)] - Maintenance completed on AU, Canada, EU and Stanford environments. General North America is still in progress.

[Saturday April 4th; 8:30 AM (U.S. EST)] - Maintenance completed on the General North America instance.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, April 2nd, 2020

No incidents reported

Wednesday, April 1st, 2020

No incidents reported

Tuesday, March 31st, 2020

No incidents reported

Monday, March 30th, 2020

No incidents reported

Sunday, March 29th, 2020

No incidents reported

Saturday, March 28th, 2020

iLab North America Server General Maintenance

On Saturday March 28th, 2020 at 2:00 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing a routine maintenance on the following nodes within the iLab North America server:

  • iLab DFCI
  • iLab General N.A.
  • iLab Catalog Database

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

Saturday March 28th, 2020 at 3:00 AM (U.S. EST), - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, March 27th, 2020

iLab Canada Server Maintenance

On Friday March 27th, 2020 at 11:30 PM (CA EDT), Agilent Site Reliability Engineers will be making changes on the Utility Instance of the Canada server. Maintenance is planned for 1 hour and during this time, no downtime is expected.

[Friday March 28th, 2020 at 12:30 AM (CA EDT)] - Upgrade completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, March 26th, 2020

No incidents reported

Wednesday, March 25th, 2020

No incidents reported

Tuesday, March 24th, 2020

No incidents reported

Monday, March 23rd, 2020

No incidents reported

Sunday, March 22nd, 2020

iLab Canada Server Firewall Upgrade

On Sunday March 22nd, 2020 at 2 AM (CA EDT), Agilent Site Reliability and Network Engineers will be upgrading the PAN Firewall on the EU server. Upgrade is planned for 1 hour and approximately 20 minutes of downtime is expected.

[Sunday March 22nd; 03:04 AM (CA EDT)] - Upgrade completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, March 21st, 2020

iLab EU Server Firewall Upgrade

On Sunday March 22nd, 2020 at 2 AM (London), Agilent Site Reliability and Network Engineers will be upgrading the PAN Firewall on the EU server. Upgrade is planned for 1 hour and approximately 20 minutes of downtime is expected.

[Sunday March 22nd; 2:53 AM (London)] - Upgrade completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.