[Monday August 26th; 11:20 AM (London)] - Sites on the iLab EU server are currently not reachable. Agilent Site Reliability Engineers are investigating urgently.

[Monday August 26th; 12:00 PM (London)] - Some sites on the EU instance should be available now. Site Reliability Engineers continuing to restore all site pages.

[Monday August 26th; 02:20 PM (London)] - Agilent Site Reliability Engineers and Product R&D have isolated the cause and are working on an immediate fix.

[Monday August 26th; 02:30 PM (London)} - The issue has been resolved and iLab sites are once again fully operational on the EU instance.

Please contact iLab Support at ilab-support@agilent.com, if there are any questions.

[Sunday August 25th; 04:00 AM (London)] - Index error causing some data on the iLab EU sites to not show on the user side. This includes submitted service requests, billing invoices and reservation events.

[Sunday August 25th; 04:44 AM (London)] - Agilent Site Reliability Engineers have identified issue and are working to retrieve and restore data from the previous instance onto the new one, without any disruption. Process should be complete in 24 hours.

[Sunday Augusts 25th; 08:30 AM (London)] - Re-indexing of data is progressing faster than originally expected. Most data sets are over 10% restored.

[Sunday August 25th; 10:30 AM (London)] - Data sets are over 25% restored on all instances.

[Sunday August 25th; 02:00 PM (London)] - Most have instances have data nearly fully restored and all data sets are over 40% re-indexed.

[Sunday August 25th; 06:30 PM (London)] - All data sets have been restored except for Billing Invoices and Scheduling Reservations, which are both over 50% complete.

[Sunday August 25th; 09:10 PM (London)] - All data have been re-indexed and restored onto the EU sites.

Please contact iLab Support at ilab-support@agilent.com or by clicking on Help from within the iLab application to submit a ticket.

[Saturday August 24th; 10:00 PM (London)] - Server migration and upgrade has started. iLab sites on the EU server will be unavailable during this process.

[Sunday August 25th; 02:12 AM (London)} - Upgrade and migration of EU server complete. All sites on the server are operational.

If there are any issues or questions, please contact iLab Support at ilab-support@agilent.com or by clicking Help within the application to submit a ticket.

[August 5th, 11:46 AM (U.S. EST)] - iLab North American sites are under heavy load and may not be reachable. Agilent Site Reliability Engineers are investigating urgently.

[August 5th, 12:21 PM (U.S. EST)] - iLab North American sites should be operational now and Agilent Site Reliability Engineers will be investigating root cause.

Please contact iLab Support at ilab-support@agilent.com, if there are any questions.

Users of some iLab services, such as the Interlock Kiosk, may not be able to connect as of this morning. Agilent Site Reliability Engineers and Network Service Provider are investigating this as an urgent matters.

[August 4th; 11:19 AM (U.S. EST)] - Agilent Site Reliability Engineers completed restart of the queue for processes that were affected.

[August 4th, 11:44 AM (U.S. EST)] - Affected processes confirmed to be back online and operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions.