Currently, the iLab Support phone number is unavailable, but you can leave a voice message and we will get back to you as soon as possible. Alternatively, you can email support@ilabsolutions.com for assistance.

We apologize for this inconvenience and hope to have the phone service restored as quickly as possible.

UPDATE: Our phone services should be back up and running now.

The issue with actions that take longer than 10 seconds to load has been resolved as of 2:20 PM (EST) on Monday November 28th, 2016. If there are an questions, email support@ilabsolutions.com.

We’ve confirmed that actions that used take longer than 10 seconds (i.e. some billing event loads, some view all request pages, etc) are now no longer loading because of a setting that is preventing actions longer than 10 seconds from completing. Our engineering group is aware of the situation and are working to have this resolved as soon as possible. We apologize for any inconvenience this may have brought to your workflow.

Due to the recent server migration in the Stanford site, there may be some features that are not operating correctly. Our development team is working on restoring these as soon as possible and we apologize for any inconvenience this may have caused.

Update: Issue with missing PTAs should be restored (11/22/2016 as of 11:40 AM (PST)).

Due to the recent server upgrade for the Stanford iLab system, the Stanford site may show that it is re-directing and not load. If you experience this issue, below are the steps in Google Chrome and Mozilla Firefox:

Google Chrome:

*Click on the 3 vertical dots, toward the top right of browser.

*Click on Settings in the menu.

*In Settings, scroll to the bottom and click on Show advanced settings.

*At the bottom of the page, click on Reset Settings.

Mozilla Firefox:

*Click on the 3 vertical bar lines, towards the top right of the browser.

*Click on the ? mark in the circle, at the bottom of the pop-up menu.

*Click on Troubleshooting Information.

*Click on the Refresh Firefox button