All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
SLIMS Cloud Europe - General Maintenance

On Wednesday, June 5, 2024 between 06:00 and 09:00 CEST we will be performing routine maintenance on SLIMS Cloud EU environments (Frankfurt & London).

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 06:00 - 09:00 CEST (Europe)
  • 00:00 - 03:00am (Toronto)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Cloud North America - Canada - General Maintenance

On Thursday, June 6, 2024 between 09:00 - 12:00 CEST we will be performing routine maintenance on SLIMS Cloud North America and Canada environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 09:00 - 12:00 CEST (Europe)
  • 11:00 pm - 02:00 am CST (US)
  • 03:00 am - 06:00 am EST (US)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Cloud Singapore - Sydney - General Maintenance

On Thursday, June 6, 2024 between 13:00 and 16:00 CEST we will be performing routine maintenance on SLIMS Cloud Singapore and Sydney environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 13:00 - 16:00 CEST (Europe)
  • 19:00 - 21:00 (Singapore)
  • 21:00 - 00:00 (Sydney)

Please contact your SLIMS project lead, with any questions or concerns.

CrossLab Connect General Maintenance

Saturday, June 22, 2024 at 04:00 AM (UTC), CrossLab Connect will undergo routine maintenance.

Maintenance is scheduled for 2 hours and during this time, CLC users will experience server downtime of no more than 5 minutes. Advance apologies for any inconvenience this may cause.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Saturday, January 13th, 2024

iLab Content Management Server Upgrade

On Saturday January 13th, 2024 at 5:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading components within iLab Content Management.

Maintenance is planned for 30 minutes and during this time, no more than 15 minutes of downtime is expected. However, there may be some iLab content that may not be displaying correctly / may not be available. iLab content can include image logos, images in descriptions and URL links.

[Saturday January 13th, 2024 at 6:00 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, January 12th, 2024

iLab Routine Maintenance - Multiple Instances

On Saturday January 13th, 2024 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Saturday January 13th, 2024 at 5:30 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, January 11th, 2024

No incidents reported

Wednesday, January 10th, 2024

No incidents reported

Tuesday, January 9th, 2024

No incidents reported

Monday, January 8th, 2024

No incidents reported

Sunday, January 7th, 2024

No incidents reported

Saturday, January 6th, 2024

No incidents reported

Friday, January 5th, 2024

Seahorse Analytics

On Friday, January 05, 2024 at 11:59PM EST, Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for one hour and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Saturday, January 06, 2024 at 00:30AM EST] - Maintenance complete and site is operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Thursday, January 4th, 2024

No incidents reported

Wednesday, January 3rd, 2024

No incidents reported

Tuesday, January 2nd, 2024

No incidents reported

Monday, January 1st, 2024

No incidents reported

Sunday, December 31st, 2023

No incidents reported

Saturday, December 30th, 2023

No incidents reported

Friday, December 29th, 2023

Seahorse Analytics Seahorse Analytics

On Friday, December 29, 2023 at 8:00PM EST, Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for one hour and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Friday, December 29, 2023 at 8:30PM EST] - Maintenance complete and site is operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Thursday, December 28th, 2023

No incidents reported

Wednesday, December 27th, 2023

No incidents reported

Tuesday, December 26th, 2023

No incidents reported

Monday, December 25th, 2023

No incidents reported

Sunday, December 24th, 2023

No incidents reported

Saturday, December 23rd, 2023

No incidents reported

Friday, December 22nd, 2023

iLab Routine Maintenance - Multiple Instances

On Saturday December 23rd, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Saturday December 23rd, 2023 at 5:30 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, December 21st, 2023

No incidents reported

Wednesday, December 20th, 2023

No incidents reported

Tuesday, December 19th, 2023

No incidents reported

Monday, December 18th, 2023

No incidents reported

Sunday, December 17th, 2023

No incidents reported

Saturday, December 16th, 2023

Renewal of RDS Certificates for Multiple iLab Instances

On Saturday December 16th, 2023 at 11:30 PM (UTC), Agilent Site Reliability Engineers will be renewing RDS certificates for the following iLab server instances:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI

Maintenance is planned for 1 hour and during this time, no downtime is expected.

[Sunday December 17th, 2023 at 12:00 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, December 15th, 2023

No incidents reported

Thursday, December 14th, 2023

No incidents reported