All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance - Multiple Instances

On March 9th, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Wednesday, December 13th, 2023

No incidents reported

Tuesday, December 12th, 2023

No incidents reported

Monday, December 11th, 2023

No incidents reported

Sunday, December 10th, 2023

No incidents reported

Saturday, December 9th, 2023

No incidents reported

Friday, December 8th, 2023

iLab Routine Maintenance - All Instances

On Saturday December 9th, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be upgrading the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Saturday December 9th, 2023 at 5:30 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Europe Server Migration

On Friday December 8th, 2023 at 10:00 PM (UTC), Agilent Site Reliability Engineers will be migrating the following iLab instances from Active-Active Failover to Active-Passive Failover:

  • iLab Europe

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected. We apologize in advance for any inconvenience that may be caused.

[Saturday December 9th, 2023 at 12:00 AM (UTC)] - Migration is completed and site is operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, December 7th, 2023

No incidents reported

Wednesday, December 6th, 2023

No incidents reported

Tuesday, December 5th, 2023

No incidents reported

Monday, December 4th, 2023

No incidents reported

Sunday, December 3rd, 2023

No incidents reported

Saturday, December 2nd, 2023

No incidents reported

Friday, December 1st, 2023

No incidents reported

Thursday, November 30th, 2023

No incidents reported

Wednesday, November 29th, 2023

No incidents reported

Tuesday, November 28th, 2023

No incidents reported

Monday, November 27th, 2023

No incidents reported

Sunday, November 26th, 2023

No incidents reported

Saturday, November 25th, 2023

No incidents reported

Friday, November 24th, 2023

iLab Routine Maintenance - All Instances

On Saturday November 25th, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be upgrading the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[Saturday November 25th; 6:30 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, November 23rd, 2023

No incidents reported

Wednesday, November 22nd, 2023

No incidents reported

Tuesday, November 21st, 2023

No incidents reported

Monday, November 20th, 2023

iLab US iLab US Site Access Issues

[Monday November 20th; 2:30 PM (UTC)] - Agilent Site Reliability Engineers and Network Engineers have found issues with Network Connectivity and users may not be able to access the iLab sites. We are investigating as an urgent matter.

[Monday November 20th; 5:30 PM (UTC)] - Agilent Engineers have implemented a fix that has remediated impact on the iLab sites and is operational for users. Agilent Engineers is continuing investigation on the root cause and actively monitoring the site.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Sunday, November 19th, 2023

No incidents reported

Saturday, November 18th, 2023

No incidents reported

Friday, November 17th, 2023

iLab Server Migration - Multiple Instances

On Saturday November 18th, 2023 at 4:00 AM (UTC), Agilent Site Reliability Engineers will be migrating the following iLab instances from Active-Active Failover to Active-Passive Failover for the following instances:

  • iLab Primary U.S.
  • iLab DFCI
  • iLab Catalog Database
  • iLab ERP

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected. We apologize in advance for any inconvenience that may be caused.

[Saturday November 18th, 2023 at 6:00 AM (UTC)] - Migration is completed and sites listed are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, November 16th, 2023

No incidents reported

Wednesday, November 15th, 2023

No incidents reported

Tuesday, November 14th, 2023

No incidents reported