All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
SLIMS Cloud Europe - General Maintenance

On Wednesday, June 5, 2024 between 06:00 and 09:00 CEST we will be performing routine maintenance on SLIMS Cloud EU environments (Frankfurt & London).

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 06:00 - 09:00 CEST (Europe)
  • 00:00 - 03:00am (Toronto)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Cloud North America - Canada - General Maintenance

On Thursday, June 6, 2024 between 09:00 - 12:00 CEST we will be performing routine maintenance on SLIMS Cloud North America and Canada environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 09:00 - 12:00 CEST (Europe)
  • 11:00 pm - 02:00 am CST (US)
  • 03:00 am - 06:00 am EST (US)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Cloud Singapore - Sydney - General Maintenance

On Thursday, June 6, 2024 between 13:00 and 16:00 CEST we will be performing routine maintenance on SLIMS Cloud Singapore and Sydney environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 13:00 - 16:00 CEST (Europe)
  • 19:00 - 21:00 (Singapore)
  • 21:00 - 00:00 (Sydney)

Please contact your SLIMS project lead, with any questions or concerns.

CrossLab Connect General Maintenance

Saturday, June 22, 2024 at 04:00 AM (UTC), CrossLab Connect will undergo routine maintenance.

Maintenance is scheduled for 2 hours and during this time, CLC users will experience server downtime of no more than 5 minutes. Advance apologies for any inconvenience this may cause.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Saturday, August 19th, 2023

No incidents reported

Friday, August 18th, 2023

No incidents reported

Thursday, August 17th, 2023

No incidents reported

Wednesday, August 16th, 2023

No incidents reported

Tuesday, August 15th, 2023

No incidents reported

Monday, August 14th, 2023

No incidents reported

Sunday, August 13th, 2023

No incidents reported

Saturday, August 12th, 2023

iLab Routine Maintenance - All Instances

On Saturday August 12, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be upgrading the following iLab server instances:

  • iLab Primary US, including API
  • iLab Stanford, including API
  • iLab Canada, including API
  • iLab Europe, including API
  • iLab Australia, including API
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[ Saturday August 12, 2023 at 6:30 AM (UTC)] - Maintenance completed and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, August 11th, 2023

No incidents reported

Thursday, August 10th, 2023

No incidents reported

Wednesday, August 9th, 2023

iLab Canada, Stanford & DFCI - Security Patch

On Thursday August 10th, 2023 at 1:00 AM (UTC), Agilent Site Reliability Engineers will be conducting a security vulnerability patch on the following iLab server instances:

  • iLab Canada
  • iLab Stanford
  • iLab DFCI

Maintenance is planned for 30 minutes and during this time, no more than 1 minute of site downtime is expected.

[Thursday August 10th, 2023 at 1:30 AM (UTC)] - Maintenance completed and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Tuesday, August 8th, 2023

No incidents reported

Monday, August 7th, 2023

No incidents reported

Sunday, August 6th, 2023

No incidents reported

Saturday, August 5th, 2023

No incidents reported

Friday, August 4th, 2023

iLab Australia and Europe - Security Patch

On Friday August 4th, 2023 at 7 AM (UTC), Agilent Site Reliability Engineers will be conducting a security vulnerability patch on the following iLab server instances:

  • iLab Australia
  • iLab Europe

Maintenance is planned for 30 minutes and during this time, no more than 1 minute of site downtime is expected.

[Friday August 4th, 2023 at 7:30 AM (UTC)] - Maintenance completed and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, August 3rd, 2023

No incidents reported

Wednesday, August 2nd, 2023

No incidents reported

Tuesday, August 1st, 2023

No incidents reported

Monday, July 31st, 2023

No incidents reported

Sunday, July 30th, 2023

No incidents reported

Saturday, July 29th, 2023

No incidents reported

Friday, July 28th, 2023

No incidents reported

Thursday, July 27th, 2023

No incidents reported

Wednesday, July 26th, 2023

No incidents reported

Tuesday, July 25th, 2023

No incidents reported

Monday, July 24th, 2023

No incidents reported

Sunday, July 23rd, 2023

No incidents reported

Saturday, July 22nd, 2023

iLab Routine Maintenance - All Instances

On Saturday July 22, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be upgrading the following iLab server instances:

  • iLab Primary US, including API
  • iLab Stanford, including API
  • iLab Canada, including API
  • iLab Europe, including API
  • iLab Australia, including API
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[Saturday July 22nd, 2023 at 6:00 AM (UTC)] - Maintenance completed and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, July 21st, 2023

No incidents reported