All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Sunday, December 25th, 2022

No incidents reported

Saturday, December 24th, 2022

No incidents reported

Friday, December 23rd, 2022

iLab Australia iLab Australia Site Maintenance

On Friday December 23rd, 2022 at 4 PM (UTC), Agilent Site Reliability and Network Engineers, will be conducting a routine maintenance on the following sites:

  • iLab Australia

During this time, no interruptions are expected and sites will be available.

[Friday December 23rd; 5:30 PM (UTC))] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, December 22nd, 2022

No incidents reported

Wednesday, December 21st, 2022

No incidents reported

Tuesday, December 20th, 2022

No incidents reported

Monday, December 19th, 2022

No incidents reported

Sunday, December 18th, 2022

No incidents reported

Saturday, December 17th, 2022

Seahorse Analytics Seahorse Analytics

On Saturday December 17th, 2022 at 11:30 PM (EST), Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for 30 minutes and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Thursday Saturday December 17th, 2022 at 11:50 PM (EST)] - Maintenance complete and site is operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Routine Maintenance - Multiple Sites

On Sunday December 18th, 2022 at 3 AM (UTC) Agilent Site Reliability Engineers will be making routine updates on the following:

  • iLab Stanford
  • iLab Status Page
  • iLab ERP
  • CrossLab Connect Service Management
  • iLab Content Management instance
  • iLab Canada
  • iLab Primary US
  • iLab DFCI
  • iLab Catalog Database

Maintenance is planned for six hours and no interruptions are expected.

[Sunday December 18th; 11:45 PM (UTC)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CLC Support at crosslab.support@agilent.com, with any questions or concerns regarding the CrossLab software.

iLab Europe Routine Maintenance

On Saturday, December 17th, 2022 at 5 PM (UTC) Agilent Site Reliability Engineers will be carrying out routine maintenance on the following server:

  • iLab Europe

Maintenance is planned for six hours and during this time and no interruptions are expected.

[Saturday December 17th; 6 PM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, December 16th, 2022

iLab Routine Maintenance – Multiple Sites

On Saturday, December 17th, 2022 at 4:30 AM (UTC) Agilent Site Reliability Engineers and Network Engineers will be conducting routine maintenance on the following Agilent databases:

  • iLab Primary US
  • Agilent Status Page
  • iLab Content Editor

Maintenance is planned for 2 hours and 30 minutes and no interruptions are expected.

[Saturday December 17th; 5:30 AM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Thursday, December 15th, 2022

No incidents reported

Wednesday, December 14th, 2022

No incidents reported

Tuesday, December 13th, 2022

No incidents reported

Monday, December 12th, 2022

SLIMS Singapore SLIMS Cloud Singapore - General Maintenance

On Monday, December 12, 2022 between 20:00 - 22:00 (Singapore time) we will be performing routine maintenance on the cloud.sgp.genohm.com environment.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 20:00 - 22:00 (Singapore time)
  • 13:00 - 15:00 CET (Europe)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Europe SLIMS Cloud Europe - General Maintenance

On Monday, December 12, 2022 between 07:00 and 10:00 CET we will be performing routine maintenance on the cloud.eu.genohm.com environment.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 07:00 - 10:00 CET (Europe)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS North America SLIMS Cloud North America - General Maintenance

On Monday, December 12, 2022 between 01:00 AM - 04:00 AM EST we will be performing routine maintenance on the cloud.us.genohm.com environment.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 01:00 AM - 04:00 AM EST

Please contact your SLIMS project lead, with any questions or concerns.

Sunday, December 11th, 2022

No incidents reported

Saturday, December 10th, 2022

iLab Australia iLab Australia General Maintenance

On 10th December, 2022 at 3 PM (UTC) Agilent Site Reliability Engineers will be carrying out routine maintenance on the following server:

  • iLab Australia

Maintenance is planned for 4 hours and during this time, no more than 15 minutes of downtime is expected.

[Saturday December 10th; 6:30 PM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, December 9th, 2022

No incidents reported

Thursday, December 8th, 2022

No incidents reported

Wednesday, December 7th, 2022

No incidents reported

Tuesday, December 6th, 2022

No incidents reported

Monday, December 5th, 2022

No incidents reported

Sunday, December 4th, 2022

No incidents reported

Saturday, December 3rd, 2022

No incidents reported

Friday, December 2nd, 2022

iLab US iLab Primary US Routine Maintenance

On Saturday, December 3rd, 2022 at 3:30 AM (UTC) Agilent Site Reliability Engineers will be carrying out routine maintenance on the following server:

  • iLab Primary US

Maintenance is planned for half an hour and during this time, no more than 15 minutes of downtime is expected.

[Saturday December 3rd; 4:00 AM (UTC)] - Maintenance completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, December 1st, 2022

No incidents reported

Wednesday, November 30th, 2022

No incidents reported

Tuesday, November 29th, 2022

No incidents reported

Monday, November 28th, 2022

No incidents reported

Sunday, November 27th, 2022

CrossLab CrossLab Connect Service Management Server General Maintenance

On Monday, 28 November 2022, between 4:30 am and 5:00 am UTC, Agilent Site Reliability Engineers will be performing a maintenance on the CrossLab Connect Service Management server.

There will be no interruption on the server during this time.

[Monday, 28 November; 4:40 AM (UTC)] - Maintenance was completed and the site is operational.

Please contact CLC Support at crosslab.support@agilent.com, with any questions or concerns.

Saturday, November 26th, 2022

No incidents reported