All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
SLIMS Cloud Europe - General Maintenance

On Wednesday, June 5, 2024 between 06:00 and 09:00 CEST we will be performing routine maintenance on SLIMS Cloud EU environments (Frankfurt & London).

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 06:00 - 09:00 CEST (Europe)
  • 00:00 - 03:00am (Toronto)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Cloud North America - Canada - General Maintenance

On Thursday, June 6, 2024 between 09:00 - 12:00 CEST we will be performing routine maintenance on SLIMS Cloud North America and Canada environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 09:00 - 12:00 CEST (Europe)
  • 11:00 pm - 02:00 am CST (US)
  • 03:00 am - 06:00 am EST (US)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Cloud Singapore - Sydney - General Maintenance

On Thursday, June 6, 2024 between 13:00 and 16:00 CEST we will be performing routine maintenance on SLIMS Cloud Singapore and Sydney environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 13:00 - 16:00 CEST (Europe)
  • 19:00 - 21:00 (Singapore)
  • 21:00 - 00:00 (Sydney)

Please contact your SLIMS project lead, with any questions or concerns.

CrossLab Connect General Maintenance

Saturday, June 22, 2024 at 04:00 AM (UTC), CrossLab Connect will undergo routine maintenance.

Maintenance is scheduled for 2 hours and during this time, CLC users will experience server downtime of no more than 5 minutes. Advance apologies for any inconvenience this may cause.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Tuesday, December 6th, 2022

No incidents reported

Monday, December 5th, 2022

No incidents reported

Sunday, December 4th, 2022

No incidents reported

Saturday, December 3rd, 2022

No incidents reported

Friday, December 2nd, 2022

iLab US iLab Primary US Routine Maintenance

On Saturday, December 3rd, 2022 at 3:30 AM (UTC) Agilent Site Reliability Engineers will be carrying out routine maintenance on the following server:

  • iLab Primary US

Maintenance is planned for half an hour and during this time, no more than 15 minutes of downtime is expected.

[Saturday December 3rd; 4:00 AM (UTC)] - Maintenance completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, December 1st, 2022

No incidents reported

Wednesday, November 30th, 2022

No incidents reported

Tuesday, November 29th, 2022

No incidents reported

Monday, November 28th, 2022

No incidents reported

Sunday, November 27th, 2022

CrossLab CrossLab Connect Service Management Server General Maintenance

On Monday, 28 November 2022, between 4:30 am and 5:00 am UTC, Agilent Site Reliability Engineers will be performing a maintenance on the CrossLab Connect Service Management server.

There will be no interruption on the server during this time.

[Monday, 28 November; 4:40 AM (UTC)] - Maintenance was completed and the site is operational.

Please contact CLC Support at crosslab.support@agilent.com, with any questions or concerns.

Saturday, November 26th, 2022

No incidents reported

Friday, November 25th, 2022

No incidents reported

Thursday, November 24th, 2022

No incidents reported

Wednesday, November 23rd, 2022

No incidents reported

Tuesday, November 22nd, 2022

No incidents reported

Monday, November 21st, 2022

No incidents reported

Sunday, November 20th, 2022

No incidents reported

Saturday, November 19th, 2022

No incidents reported

Friday, November 18th, 2022

iLab Australia iLab Australia Maintenance

On Saturday, November 19th, 2022 at 4:30 AM (UTC) Agilent Site Reliability Engineers will be carrying out routine maintenance on the following server:

  • iLab Australia

Maintenance is planned for half an hour and during this time, no more than 15 minutes of downtime is expected.

[Wednesday, November 19th, 2022 at 4:45 AM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, November 17th, 2022

No incidents reported

Wednesday, November 16th, 2022

No incidents reported

Tuesday, November 15th, 2022

No incidents reported

Monday, November 14th, 2022

No incidents reported

Sunday, November 13th, 2022

CrossLab CrossLab Connect Service Management Server General Maintenance

On Monday, 14 November 2022, between 4:30 am and 5:00 am UTC, Agilent Site Reliability Engineers will be performing a maintenance on the CrossLab Connect Service Management server.

[Monday, 14 November; 5:00 AM (UTC) - Maintenance was completed and the site is operational.

Please contact CLC Support at crosslab.support@agilent.com, with any questions or concerns.

Saturday, November 12th, 2022

CrossLab CrossLab Connect Service Management Server General Maintenance

On Saturday, 12 November 2022, between 4:00 pm and 5:00 pm UTC, Agilent Site Reliability Engineers will be performing a maintenance on the CrossLab Connect Service Management server.

There may be a 5 minute interruption on the server during this time.

[Saturday, 12 November; 5:00 pm (UTC) - Maintenance was completed and the site is operational.

Please contact CLC Support at crosslab.support@agilent.com, with any questions or concerns.

Friday, November 11th, 2022

No incidents reported

Thursday, November 10th, 2022

No incidents reported

Wednesday, November 9th, 2022

No incidents reported

Tuesday, November 8th, 2022

No incidents reported

Monday, November 7th, 2022

No incidents reported