All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Friday, September 23rd, 2022

No incidents reported

Thursday, September 22nd, 2022

No incidents reported

Wednesday, September 21st, 2022

No incidents reported

Tuesday, September 20th, 2022

No incidents reported

Monday, September 19th, 2022

No incidents reported

Sunday, September 18th, 2022

No incidents reported

Saturday, September 17th, 2022

No incidents reported

Friday, September 16th, 2022

No incidents reported

Thursday, September 15th, 2022

No incidents reported

Wednesday, September 14th, 2022

No incidents reported

Tuesday, September 13th, 2022

No incidents reported

Monday, September 12th, 2022

No incidents reported

Sunday, September 11th, 2022

No incidents reported

Saturday, September 10th, 2022

Routine Server Maintenance – Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday, September 9th, 2022 at 5 PM (UTC)

  • iLab Australia

Saturday, September 10th, 2022 at 12 AM (UTC)

  • iLab Europe

Saturday, September 10th, 2022 at 7 AM (UTC)

  • iLab Stanford
  • iLab Status Page
  • iLab ERP
  • Agilent CrossLab Connect Portal
  • iLab Content Management instance
  • iLab Canada
  • iLab Primary US
  • iLab DFCI
  • iLab Catalog Database

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday, September 10th; 03:00 PM (UTC)] - Maintenance complete and all sites are operating normally.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

iLab Routine Maintenance - Canada and ERP

On Saturday Sept 10th, 2022 at 5:00 PM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab Canada
  • iLab ERP

Maintenance is planned for 2 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday, September 10th; 6:15 AM (UTC)] - Maintenance complete and all sites are operating normally.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, September 9th, 2022

iLab Routine Maintenance – Multiple Sites

Agilent Site Reliability Engineers and Network Engineers will be conducting routine maintenance on the following Agilent databases, at the following times:

Friday, September 9th, 2022 at 5 PM (UTC)

  • iLab Australia

[Friday, September 9th; 5:30 PM (UTC)] - Maintenance complete and all sites are operating normally.

Saturday, September 10th, 2022 at 6:30 AM (UTC)

  • iLab Status Page
  • iLab ERP
  • Agilent CrossLab Connect Portal
  • iLab Content Management instance
  • iLab Primary US
  • iLab DFCI
  • iLab Catalog Database

[Saturday, September 10th; 6:15 AM (UTC)] - Maintenance complete and all sites are operating normally.

Saturday, September 10th, 2022 at 8:30 AM (UTC)

  • iLab Stanford

[Saturday, September 10th; 10:08 AM (UTC)] - Maintenance complete and all sites are operating normally.

Saturday, September 10th, 2022 at 4 PM (UTC)

  • iLab Europe

[Saturday, September 10th; 05:15 PM (UTC)] - Maintenance complete and all sites are operating normally.

Sunday, September 11th, 2022 at 3:00 AM (UTC)

  • iLab Canada

[Sunday, September 11th; 04:25 AM (UTC)] - Maintenance complete and all sites are operating normally.

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Thursday, September 8th, 2022

No incidents reported

Wednesday, September 7th, 2022

No incidents reported

Tuesday, September 6th, 2022

No incidents reported

Monday, September 5th, 2022

CrossLab CrossLab Connect Service Management Server Maintenance

On Monday, 5 September 2022, between 5:00 am and 5:30 am UTC, Agilent Site Reliability Engineers will be performing a maintenance on the CrossLab Connect Service Management server.

There may be a 5 minute interruption on the server during this time.

[Monday, 5 September; 5:30 AM (UTC)] - Maintenance was completed and the site is operational.

Please contact CLC Support at crosslab.support@agilent.com, with any questions or concerns.

Sunday, September 4th, 2022

No incidents reported

Saturday, September 3rd, 2022

No incidents reported

Friday, September 2nd, 2022

No incidents reported

Thursday, September 1st, 2022

No incidents reported

Wednesday, August 31st, 2022

No incidents reported

Tuesday, August 30th, 2022

No incidents reported

Monday, August 29th, 2022

No incidents reported

Sunday, August 28th, 2022

No incidents reported

Saturday, August 27th, 2022

iLab US iLab Routine Maintenance - August 27th, 2022

On Saturday August 27th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab US Primary

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[Saturday, August 27th; 5:30 AM (UTC)] - Migration completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, August 26th, 2022

No incidents reported

Thursday, August 25th, 2022

No incidents reported