[Saturday June 18th, 2022; 1:15 PM (UTC)] - CrossLab Connect Service Management portal pages are not loading upon login. Agilent Engineers have begun investigating, towards a resolution.

[Saturday June 18th, 2022; 2:45 PM (UTC)] - Agilent Engineers have identified a cause and working towards implementing a fix.

[Saturday June 18th, 2022; 4:05 PM (UTC)] - Agilent Site Reliability Engineers restarted CrossLab Connect Portal server and pages are loading.

[Saturday June 18th; 2022; 4:20 PM (UTC)] - Agilent Engineers and Site Reliability are actively monitoring, while investigating the root cause.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday June 17th, 2022 at 4 PM (UTC)

• iLab Europe

Maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Friday June 17th; 5:30 PM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Agilent Site Reliability Engineers and Network Engineers will be updating the following instances on the US server, at the times below:

Wednesday June 15th, 2022 at 12 AM (UTC)

• Status Page
• Content Management
• iLab US Primary
• iLab ERP
• iLab DFCI
• iLab Catalog Database

Wednesday June 15th, 2022 at 3 AM (UTC)

• iLab Stanford
• CrossLab Connect Service Management Portal

[Wednesday June 15th; 5 AM (UTC)] - Maintenance completed and all sites are working as expected.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support at crosslab.support@agilent.com, for any questions or concerns regarding the CrossLab Connect Service Management Portal.

On Sunday June 12th, 2022 at 7 AM (UTC), Agilent Site Reliability Engineers will be conducting a routine maintenance on the following environments:

• iLab ERP
• iLab Canada

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers. If you do not use iLab servers for file transfers you will not be impacted. iLab Sites will remain operational for daily workflow and access.

[Sunday June 12th; 12:30 PM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Saturday, June 10th, 2022 at 5 PM (UTC)

• iLab Australia

Saturday, June 11th, 2022 at 12 AM (UTC)

• iLab Europe

Saturday, June 11th, 2022 at 7 AM (UTC)

• iLab Stanford
• iLab Status Page
• iLab ERP
• Agilent CrossLab Connect Portal
• iLab Content Management instance
• iLab Canada
• iLab Primary US
• iLab DFCI
• iLab Catalog Database

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday June 11th; 10:00 AM (UTC)] - Maintenances on all instances completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Sunday June 5th at 4 AM (UTC)

• iLab Canada

Sunday June 5th at 1:30 PM (UTC)

• iLab Australia

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Sunday June 5th; 3:30 PM (UTC)] - All maintenances have been completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

On Saturday June 4th, 2022 at 12:00 AM (EST) Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for 30 minutes and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Saturday June 4th, 2022 at 12:30 AM (EST)] - Deployment complete and sites are operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Sunday May 29th at 3 AM (UTC)

• iLab Status Page
• iLab Primary US
• iLab Stanford
• iLab DFCI
• Agilent CrossLab Connect Portal
• iLab ERP
• iLab Content Management
• iLab Catalog Database

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

[Sunday May 29th; 6:00 AM (UTC)] - Maintenance complete and all sites are operational.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.