All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance Upgrade - Multiple Sites

On Saturday August 20th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab Catalog Database
  • iLab Europe
  • iLab Stanford

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Tuesday, June 7th, 2022

No incidents reported

Monday, June 6th, 2022

No incidents reported

Sunday, June 5th, 2022

DCX Server Maintenance - Australia and Canada

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Sunday June 5th at 4 AM (UTC)

  • iLab Canada

Sunday June 5th at 1:30 PM (UTC)

  • iLab Australia

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Sunday June 5th; 3:30 PM (UTC)] - All maintenances have been completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Saturday, June 4th, 2022

Seahorse Analytics Seahorse Analytics Routine Maintenance

On Saturday June 4th, 2022 at 12:00 AM (EST) Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for 30 minutes and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Saturday June 4th, 2022 at 12:30 AM (EST)] - Deployment complete and sites are operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Friday, June 3rd, 2022

No incidents reported

Thursday, June 2nd, 2022

No incidents reported

Wednesday, June 1st, 2022

No incidents reported

Tuesday, May 31st, 2022

No incidents reported

Monday, May 30th, 2022

No incidents reported

Sunday, May 29th, 2022

No incidents reported

Saturday, May 28th, 2022

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Sunday May 29th at 3 AM (UTC)

  • iLab Status Page
  • iLab Primary US
  • iLab Stanford
  • iLab DFCI
  • Agilent CrossLab Connect Portal
  • iLab ERP
  • iLab Content Management
  • iLab Catalog Database

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

[Sunday May 29th; 6:00 AM (UTC)] - Maintenance complete and all sites are operational.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Friday, May 27th, 2022

No incidents reported

Thursday, May 26th, 2022

No incidents reported

Wednesday, May 25th, 2022

No incidents reported

Tuesday, May 24th, 2022

No incidents reported

Monday, May 23rd, 2022

No incidents reported

Sunday, May 22nd, 2022

No incidents reported

Saturday, May 21st, 2022

No incidents reported

Friday, May 20th, 2022

No incidents reported

Thursday, May 19th, 2022

No incidents reported

Wednesday, May 18th, 2022

No incidents reported

Tuesday, May 17th, 2022

CrossLab Portal Emergency Update

On Tuesday May 17th, 2022 at 5 AM (UTC) , Agilent Site Reliability Engineers will be updating the following server:

  • CrossLab Portal

Maintenance is planned for 1 hour and during this time, 30 minutes of downtime is expected.

[Tuesday, May 17th; 5:45 AM (UTC)]-maintenance complete and site is operational)

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Monday, May 16th, 2022

No incidents reported

Sunday, May 15th, 2022

No incidents reported

Saturday, May 14th, 2022

No incidents reported

Friday, May 13th, 2022

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

May 13th at 5 PM (UTC)

  • iLab Australia instance

Saturday May 14th at 12 AM (UTC)

  • iLab Europe instance

Saturday May 14th at 7 AM (UTC)

  • iLab Primary US
  • iLab Canada
  • iLab Stanford
  • iLab DFCI
  • iLab Status Page
  • Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday May 14th; 1:30 PM (UTC)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Thursday, May 12th, 2022

No incidents reported

Wednesday, May 11th, 2022

iLab Canada iLab Canada Upgrade

On Wednesday May 11th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading and restarting the following server:

  • iLab Canada

Maintenance is planned for 30 minutes, with no more than 15 minutes of downtime.

[Wednesday May 11th; 5:00 AM (UTC)] - Upgrade complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Tuesday, May 10th, 2022

No incidents reported

Monday, May 9th, 2022

No incidents reported