On Tuesday May 17th, 2022 at 5 AM (UTC) , Agilent Site Reliability Engineers will be updating the following server:

• CrossLab Portal

Maintenance is planned for 1 hour and during this time, 30 minutes of downtime is expected.

[Tuesday, May 17th; 5:45 AM (UTC)]-maintenance complete and site is operational)

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

May 13th at 5 PM (UTC)

• iLab Australia instance

Saturday May 14th at 12 AM (UTC)

• iLab Europe instance

Saturday May 14th at 7 AM (UTC)

• iLab Primary US
• iLab Canada
• iLab Stanford
• iLab DFCI
• iLab Status Page
• Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday May 14th; 1:30 PM (UTC)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

On Wednesday May 11th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading and restarting the following server:

• iLab Canada

Maintenance is planned for 30 minutes, with no more than 15 minutes of downtime.

[Wednesday May 11th; 5:00 AM (UTC)] - Upgrade complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Sunday May 1st, 2022 at 7 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

• iLab US Primary
• iLab Europe
• ILab Stanford

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[Sunday May 1st; 9:30 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday April 23rd, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be performing an update on the following server:

• iLab Catalog instance

Maintenance is planned for 1 hour, and during this time, no more than 10 minutes of downtime is expected. Materials Management and > Storeroom Management customers may experience some instability during the maintenance period.

[Saturday April 23rd; 5:00 AM (UTC)] - Maintenance completed and catalog instances in site are working as expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Summary: Users were experiencing service outages on the iLab Australia instance and unable to access their sites. Site Reliability, Network and R&D Engineers restored services and began investigation on root cause immediately.

Update: Modifications have been made to reduce impact on users, going forward. Site Reliability and R&D Engineers have begun work on implementing fix onto all iLab servers, to permanently resolve service interruptions.