All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance Upgrade - Multiple Sites

On Saturday August 20th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab Catalog Database
  • iLab Europe
  • iLab Stanford

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Monday, March 21st, 2022

No incidents reported

Sunday, March 20th, 2022

No incidents reported

Saturday, March 19th, 2022

iLab ERP Migration - All Sites

On Saturday March 19th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be migrating iLab ERP from an Active-Passive Failover to an Active-Active Failover.

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Saturday March 19th; 5:00 AM (UTC)] - Migration of iLab ERP complete and all sites are stable.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Content Management Upgrade

On Saturday March 19th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading components within iLab Content Management.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected, however there may be some content images, that may not be displaying correctly.

[Saturday March 19th; 5:15 AM (UTC)] - Maintenance completed and content on sites are being displayed.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, March 18th, 2022

No incidents reported

Thursday, March 17th, 2022

CrossLab CrossLab Portal Planned Maintenance

On Thursday March 17th, 2022 at 4:00 AM (UTC), Agilent Site Reliability Engineers will be performing routine maintenance on the following server:

  • CrossLab Portal

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Thursday March 17th; 12:30 AM (UTC)] - Maintenance complete and site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Wednesday, March 16th, 2022

iLab Australia iLab Australia Server Node Migration

On Wednesday March 16th, 2022 at 4 PM (UTC), Agilent Site Reliability Engineers will be migrating the search & indexing server node on the following iLab instances:

  • iLab Australia

Maintenance is planned for 1 hour, with no more than 15 minutes of downtime.

[Wednesday March 16th; 5:00 PM (UTC)] - Migration complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Tuesday, March 15th, 2022

No incidents reported

Monday, March 14th, 2022

No incidents reported

Sunday, March 13th, 2022

No incidents reported

Saturday, March 12th, 2022

No incidents reported

Friday, March 11th, 2022

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday March 11th, from 5:00 PM (UTC) to 7:00 PM (UTC)

  • iLab Australia instance

Saturday March 12th, from 12:00 AM (UTC) to 2:00 AM (UTC)

  • iLab Europe instance

Saturday March 12th, 8:00 AM (UTC) to 10:00 AM (UTC)

  • iLab Primary US instance
  • iLab Canada instance
  • iLab Stanford instance
  • iLab DFCI instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • iLab Kiosk instance
  • Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday March 12th; 11:30 AM (UTC)] - Maintenance has been completed on all sites and are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Thursday, March 10th, 2022

No incidents reported

Wednesday, March 9th, 2022

iLab US DFCI iLab Server Migration

On Thursday March 10th, 2022 at 12:30 AM (UTC), Agilent Site Reliability Engineers will be migrating the iLab DFCI Server instances from an Active-Passive Failover to an Active-Active Failover:

Maintenance is closed on March 10th, 2022 at 12:42 AM (UTC).

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

CrossLab CrossLab Portal Server Migration

On Thursday March 10th, 2022 at 12:30 AM (UTC), Agilent Site Reliability Engineers will be migrating the CrossLab Portal server node from an Active-Passive Failover to an Active-Active Failover.

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Thursday March 10th; 12:45 AM (UTC)] - Migration complete and site is operational.

Please contact Crosslab Portal at crosslab.support@agilent.com, with any questions or concerns.

Tuesday, March 8th, 2022

No incidents reported

Monday, March 7th, 2022

No incidents reported

Sunday, March 6th, 2022

iLab Canada Canada iLab Server Migration

On Monday March 7th, 2022 at 12:30 AM (UTC), Agilent Site Reliability Engineers will be migrating the iLab Canada Server instances from an Active-Passive Failover to an Active-Active Failover:

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Monday March 7th; 2:30 AM (UTC)] - Migration completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, March 5th, 2022

No incidents reported

Friday, March 4th, 2022

(Rescheduled) iLab Server Vulnerability Patch - Multiple Instances

On Saturday March 5th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be patching the following server instances, to reduce possible vulnerabilities:

  • iLab Primary US instance
  • iLab Stanford instance
  • iLab Europe instance

Maintenance is planned for 1 hour and 30 minutes, and during this time, no more than 10 minutes of downtime is expected.

[Saturday March 5th; 7:00 AM (UTC)] - Patching complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, March 3rd, 2022

No incidents reported

Wednesday, March 2nd, 2022

Seahorse Analytics Seahorse Analytics

On Wednesday March 2nd, 2022 at 11:30 PM (EST), Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for 30 minutes and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Wednesday March 2nd, 2022 at 11:45 PM (EST)] - Deployment complete and sites are operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Tuesday, March 1st, 2022

No incidents reported

Monday, February 28th, 2022

No incidents reported

Sunday, February 27th, 2022

No incidents reported

Saturday, February 26th, 2022

iLab US iLab Server Migration - Multiple Instances

On Sunday February 27th, 2022 at 12:30 AM (UTC), Agilent Site Reliability Engineers will be migrating the following server nodes from an Active-Passive Failover to an Active-Active Failover:

  • iLab Stanford instance
  • iLab Catalog Database instance

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Sunday February 27th; 05:30 AM (UTC)] - Migration complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, February 25th, 2022

No incidents reported

Thursday, February 24th, 2022

No incidents reported

Wednesday, February 23rd, 2022

iLab DFCI and Europe Server Node Upgrade

On Wednesday February 23rd, 2022 at 9 PM (UTC), Agilent Site Reliability Engineers will be upgrading the search & indexing server node on the following iLab instances:

  • iLab DFCI
  • iLab Europe

Maintenance is planned for 1 hour, with no more than 15 minutes of downtime.

[Wednesday February 23rd; 9:30 PM (UTC)] - Upgrade completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Tuesday, February 22nd, 2022

No incidents reported

Monday, February 21st, 2022

No incidents reported

Sunday, February 20th, 2022

No incidents reported

Friday, February 18th, 2022

iLab Server Vulnerability Patch - Multiple Instances

On Saturday February 19th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be patching the following server instances, to reduce possible vulnerabilities:

  • iLab Australia instance
  • iLab DFCI Instance
  • iLab Catalog Database instance

Maintenance is planned for 1 hour and 30 minutes, and during this time, no more than 10 minutes of downtime is expected.

[Saturday February 19th; 5:45 AM (UTC)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.