All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance - Multiple Sites

On Saturday July 2nd, 2022 at 3:30 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab DFCI
  • iLab Catalog Database
  • iLab Canada

Maintenance is planned for 30 minutes and during this time, no more than 15 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Routine Maintenance - US, Stanford and Europe

On Saturday July 2nd, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab Primary US
  • ILab Stanford
  • iLab Europe

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers. If you do not use iLab servers for file transfers you will not be impacted. iLab Sites will remain operational for daily workflow and access.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

CrossLab Portal Vulnerability Patch

On Tuesday, July 5, 2022 at 8:30 am (UTC), Agilent Site Reliability Engineers will be conducting a routine patch on the CrossLab Portal production server. Maintenance is planned for 1 hour and during this time, about 15 minutes of site downtime is expected.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Saturday, February 12th, 2022

iLab Canada Web Server Node Upgrade

On Sunday February 13th, 2022, at 4:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading Canada servers to the latest version on the following instance:

  • iLab Canada instance

Maintenance is planned for 1 hour, and during this time, 30 minutes of downtime is expected.

[Sunday February 13th; 6:00 AM (UTC)] - Maintenance completed, site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, February 11th, 2022

iLab Server Vulnerability Patch - Multiple Instances

On Saturday February 12th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be patching the following server instances, to reduce possible vulnerabilities:

  • iLab Content Management
  • iLab Status Page instance

Maintenance is planned for 1 hour and 30 minutes, and during this time, no more than 10 minutes of downtime is expected. Please note, that some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday February 12th; 5:00 AM (UTC)] - Maintenance completed, site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday February 11th, from 5:00 PM (UTC) to 7:00 PM (UTC)

  • iLab Australia instance

Saturday February 12th, from 12:00 AM (UTC) to 2:00 AM (UTC)

  • iLab Europe instance

Saturday February 12th, 8:00 AM (UTC) to 10:00 AM (UTC)

  • iLab Primary US instance
  • iLab Canada instance
  • iLab Stanford instance
  • iLab DFCI instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • iLab Kiosk instance
  • Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday February 12th; 10:00 AM (UTC)] - Maintenance completed, site is operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Thursday, February 10th, 2022

No incidents reported

Wednesday, February 9th, 2022

No incidents reported

Tuesday, February 8th, 2022

No incidents reported

Monday, February 7th, 2022

No incidents reported

Sunday, February 6th, 2022

No incidents reported

Saturday, February 5th, 2022

No incidents reported

Friday, February 4th, 2022

iLab Server Vulnerability Patch - Multiple Instances

On Saturday February 5th, 2021 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be patching the following server instances, to reduce possible vulnerabilities:

  • iLab ERP Integration File instance
  • iLab Canada instance

Maintenance is planned for 1 hour and 30 minutes, and during this time, no more than 10 minutes of downtime is expected.

[Saturday February 5th; 7:00 AM (UTC)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, February 3rd, 2022

No incidents reported

Wednesday, February 2nd, 2022

CrossLab Portal Security Vulnerability Patch

On Thursday February 3rd, 2022 at 4 AM (UTC), Agilent Site Reliability Engineers will be conducting a security vulnerability patch on the CrossLab Portal production server.

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of site downtime is expected.

[Thursday February 3rd; 5:15 AM (UTC)] - Maintenance completed, site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Tuesday, February 1st, 2022

No incidents reported

Monday, January 31st, 2022

No incidents reported

Sunday, January 30th, 2022

No incidents reported

Saturday, January 29th, 2022

No incidents reported

Friday, January 28th, 2022

No incidents reported

Thursday, January 27th, 2022

No incidents reported

Wednesday, January 26th, 2022

No incidents reported

Tuesday, January 25th, 2022

No incidents reported

Monday, January 24th, 2022

iLab Europe iLab E.U. Server - Firewall Maintenance

On Monday Jan 24th, 2022, at 5:00 AM (UTC), Agilent Site Reliability Engineers and Network Service Provider will make some changes to the firewall settings, impacting the following iLab server node:

  • iLab EU instance

Maintenance is planned for 1 hour, and during this time, no downtime is expected.

[Monday January 24th; 5:30 AM (UTC)] - Maintenance complete and sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Sunday, January 23rd, 2022

No incidents reported

Saturday, January 22nd, 2022

No incidents reported

Friday, January 21st, 2022

No incidents reported

Thursday, January 20th, 2022

No incidents reported

Wednesday, January 19th, 2022

No incidents reported

Tuesday, January 18th, 2022

No incidents reported

Monday, January 17th, 2022

No incidents reported

Sunday, January 16th, 2022

No incidents reported

Saturday, January 15th, 2022

iLab U.S. Server - Disk Space Upgrade

On Saturday Jan 15th, 2021, 1:00 AM (EST), Agilent Site Reliability Engineers and Network Service Provider will work on an update to increase disk space on the following node in the iLab U.S. server:

  • iLab General U.S. instance

Maintenance is planned for 30 minutes, and during this time no downtime is expected.

[Saturday January 15th, 2022; 3:30 AM (EST)] - Maintenance has been completed and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, January 14th, 2022

No incidents reported