All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Thursday, December 16th, 2021

No incidents reported

Wednesday, December 15th, 2021

No incidents reported

Tuesday, December 14th, 2021

No incidents reported

Monday, December 13th, 2021

No incidents reported

Sunday, December 12th, 2021

No incidents reported

Saturday, December 11th, 2021

Monthly DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday December 10th at 5:00 PM (UTC)

  • iLab Australia instance

Saturday December 11th at 12 AM (UTC)

  • iLab Europe instance

Saturday December 11th at 8 AM (UTC)

  • iLab Primary US instance
  • iLab Canada instance
  • iLab Stanford instance
  • iLab DFCI instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • iLab Kiosk instance
  • Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday December 11th; 10:30 AM (UTC)] - Maintenance completed on all instances and all iLab sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Friday, December 10th, 2021

iLab Server Patch - Multiple Servers

On Saturday December 11th 2021, at 4:30 AM (UTC), Agilent Site Reliability Engineers will be performing a patch to resolve vulnerabilities on the following servers:

  • iLab Australia instance
  • iLab DFCI instance
  • iLab Catalog instance

Maintenance is planned for 1 hour and 30 minutes. During this time, no more than 10 minutes of downtime is expected.

[Saturday December 11th; 12:30 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, December 9th, 2021

No incidents reported

Wednesday, December 8th, 2021

No incidents reported

Tuesday, December 7th, 2021

iLab US iLab US Server Node Update

On Wednesday December 8th, 2021 at 4:30 AM (UTC), Agilent Site Reliability Engineers will roll back changes made to the iLab US database/ cache server node, which will stabilize performance.

Maintenance is planned for no more than 10 minutes, and during this time, there should be very little impact to the iLab US sites.

[Wednesday December 8th; 4:45 AM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates to the PAN OS on the DCX environment hosting the following Agilent databases, at the following times:

Tuesday December 7th, from 12:00 PM (UTC) to 11:00 PM (UTC)

  • iLab Australia instance

[Tuesday December 7th; 8:00 PM (UTC)] - Maintenance complete and iLab Australia sites operational.

Wednesday December 8th, from 7:00 PM (UTC) to 8:00 PM (UTC)

  • iLab Europe instance

[Wednesday December 8th; 7:30 PM (UTC)] - Maintenance complete and iLab Europe sites operational.

From Thursday December 9th, 3:00 AM (UTC) to December 10th, 2:00 PM (UTC)

  • iLab Primary US instance
  • iLab Canada instance
  • iLab Stanford instance
  • iLab DFCI instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • iLab Kiosk instance
  • Agilent CrossLab Connect Portal

[Friday December 10th; 9:30 AM (UTC)] - Maintenance complete and all sites are operational.

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Monday, December 6th, 2021

No incidents reported

Sunday, December 5th, 2021

No incidents reported

Saturday, December 4th, 2021

No incidents reported

Friday, December 3rd, 2021

CrossLab Portal Vulnerability Patch

On Friday December 3rd, 2021 at 8:30 am (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the CrossLab Portal production server.

Maintenance is planned for 1 hour and during this time, about 10 minutes of site downtime is expected.

[Friday December 3, 2021; 8:45 AM (UTC)] - Maintenance completed, site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Thursday, December 2nd, 2021

No incidents reported

Wednesday, December 1st, 2021

Seahorse Analytics Application Deployment

On Wednesday December 1st, 2021 at 12:00 am (EST), Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for 30 minutes and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Wednesday December 1st, 2021 at 12:30 am (EST)] - Maintenance complete and site is operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Tuesday, November 30th, 2021

No incidents reported

Monday, November 29th, 2021

No incidents reported

Sunday, November 28th, 2021

No incidents reported

Saturday, November 27th, 2021

No incidents reported

Friday, November 26th, 2021

No incidents reported

Thursday, November 25th, 2021

No incidents reported

Wednesday, November 24th, 2021

No incidents reported

Tuesday, November 23rd, 2021

No incidents reported

Monday, November 22nd, 2021

No incidents reported

Sunday, November 21st, 2021

No incidents reported

Saturday, November 20th, 2021

No incidents reported

Friday, November 19th, 2021

iLab Server Patch - Multiple Servers

On Saturday November 20th 2021, at 4:30 AM (UTC), Agilent Site Reliability Engineers will be will be conducting a vulnerability patching on the following servers:

  • iLab CA instance
  • iLab ERP instance

Maintenance is planned for 2 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday November 20th; 10:10 AM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Catalog Database Node Upgrade

On Saturday November 20th, 2021, at 1:30 AM (UTC), Agilent Site Reliability Engineers will be performing a DNS update on the following server:

  • iLab Catalog instance

Maintenance is planned for 1 hour, and during this time, no more than 10 minutes of downtime is expected. Materials Management and Storeroom Management customers may experience some instability during the maintenance period.

[Saturday November 20th; 1:45 AM (UTC)] - Maintenance complete and Materials and Storeroom Management data is stable on all sites.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, November 18th, 2021

No incidents reported

Wednesday, November 17th, 2021

No incidents reported