All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for three of Agilent’s SaaS products: iLab, SLIMS and CrossLab Portal. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Canada Server Upgrade

On Saturday September 18th, 2021 at 9:30 PM (EST), Agilent Site Reliability Engineers will be performing routine server maintenance for performance and scalability on the following server:

  • iLab Canada instance

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

CrossLab Portal Vulnerability Patch

On Friday September 24th, 2021 at 8:30 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the CrossLab Portal production server. Maintenance is planned for 1 hour and during this time, about 10 minutes of site downtime is expected.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Tuesday, September 14th, 2021

No incidents reported

Monday, September 13th, 2021

No incidents reported

Sunday, September 12th, 2021

No incidents reported

Saturday, September 11th, 2021

iLab Vulnerability Patch - Multiple Servers

On Saturday September 11th 2021, at 6:00 AM (UTC), Agilent Site Reliability Engineers will be performing a patch to resolve vulnerabilities on the following servers:

  • iLab AU instance
  • iLab DFCI instance
  • iLab US Catalog instance

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Saturday September 11th; 12:00 PM (UTC)] - Maintenance complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, September 10th, 2021

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday September 10th at 5 PM (UTC)

  • iLab Australia instance

Saturday September 11th at 12 AM (UTC)

  • iLab Europe instance

Saturday September 11th at 7 AM (UTC)

  • iLab Primary US instance
  • iLab Canada instance
  • iLab Stanford instance
  • iLab DFCI instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday September 11th; 12:00 PM (UTC)] - Maintenance complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

CrossLab CrossLab Connect Security & Compliance Server Vulnerability Patch

On Friday September 10th 2021, at 8:30 AM (UTC), Agilent Site Reliability Engineers will be patching the CrossLab Connect servers for cloud security & compliance.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Friday September 10th; 9:00 AM (UTC)] - Maintenance completed and site is operational.

Please contact CrossLab Connect Support at crosslab.support@agilent, with any questions or concerns.

Thursday, September 9th, 2021

No incidents reported

Wednesday, September 8th, 2021

No incidents reported

Tuesday, September 7th, 2021

No incidents reported

Monday, September 6th, 2021

No incidents reported

Sunday, September 5th, 2021

No incidents reported

Saturday, September 4th, 2021

iLab Vulnerability Patch - Multiple Servers

On Saturday September 4th 2021, at 6:00 AM (UTC), Agilent Site Reliability Engineers will be performing a patch to resolve vulnerabilities on the following servers:

  • iLab US Primary instance
  • iLab EU instance
  • iLab Stanford instance

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Saturday September 4th; 7:45 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, September 3rd, 2021

iLab US Agilent Firewall Security Updates – Stanford

On Friday September 3rd, 2021 at 10:30 AM (UTC), Agilent Site Reliability Engineers and Network Team will be auditing the firewall settings on the following nodes in the U.S. server:

  • iLab Stanford instance

Maintenance is scheduled for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Friday September 3rd; 10:50 AM (UTC)] - Maintenance complete and site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, September 2nd, 2021

No incidents reported

Wednesday, September 1st, 2021

No incidents reported

Tuesday, August 31st, 2021

Agilent Firewall Security Updates – Primary US

On Tuesday August 31st, 2021 at 10:30 AM (UTC), Agilent Site Reliability Engineers and Network Team will be auditing the firewall settings on the following nodes in the U.S. server:

  • Primary U.S. Main instance

Maintenance is scheduled for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Tuesday August 31st; 11:02 AM (UTC)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Monday, August 30th, 2021

No incidents reported

Sunday, August 29th, 2021

No incidents reported

Saturday, August 28th, 2021

iLab Australia Memory Upgrade

On Saturday August 28th, 2021 at 8 PM (AEST), Agilent Site Reliability Engineers will be increasing memory on the iLab Australia server instance, to improve intermittent performance issues.

Maintenance is planned for 1 hour and during this time, about 15 minutes of downtime is expected.

[Saturday August 28th; 8:45 PM (AEST)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, August 27th, 2021

No incidents reported

Thursday, August 26th, 2021

No incidents reported

Wednesday, August 25th, 2021

No incidents reported

Tuesday, August 24th, 2021

No incidents reported

Monday, August 23rd, 2021

No incidents reported

Sunday, August 22nd, 2021

No incidents reported

Saturday, August 21st, 2021

iLab Web Server Node Upgrade - Multiple Servers

On Saturday August 21st, 2021 at 6:00 AM (UTC), Agilent Site Reliability Engineers and Network Service Provider will perform an upgrade on the iLab Web Server, impacting the following nodes:

  • iLab Primary US instance
  • iLab DFCI instance
  • iLab CA instance
  • iLab EU instance
  • iLab Catalog Database

Maintenance is planned for 1 hour, and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 21st; 6:15 AM (UTC)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Friday, August 20th, 2021

No incidents reported

Thursday, August 19th, 2021

No incidents reported

Wednesday, August 18th, 2021

No incidents reported

Tuesday, August 17th, 2021

No incidents reported

Monday, August 16th, 2021

No incidents reported