All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for three of Agilent’s SaaS products: iLab, SLIMS and CrossLab Portal. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Stanford Code Base Update

On Friday April 22nd, 2021 at 6 PM (PST), Agilent R&D will be updating the code base hosting the iLab platform on the Stanford instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 3 hours and during this time, iLab sites will not be available.'

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Australia Code Base Update

On Friday April 23rd, 2021 at 2 PM (UTC), Agilent R&D will be updating the code base hosting the iLab platform on the Australia instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.'

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Wednesday, April 7th, 2021

No incidents reported

Tuesday, April 6th, 2021

No incidents reported

Monday, April 5th, 2021

No incidents reported

Sunday, April 4th, 2021

No incidents reported

Saturday, April 3rd, 2021

No incidents reported

Friday, April 2nd, 2021

No incidents reported

Thursday, April 1st, 2021

iLab Domain Migration - Multiple Sites

On Friday April 2nd, 2021 at 1:30 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be migrating
 the ilabx.com domain onto a more secure network instance.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of down time is expected. Customers using the iLab Requisitioning and Storeroom > Management features may be affected.

[Friday April 2nd; 1:45 AM (UTC)] - Migration is complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Wednesday, March 31st, 2021

No incidents reported

Tuesday, March 30th, 2021

No incidents reported

Monday, March 29th, 2021

No incidents reported

Sunday, March 28th, 2021

No incidents reported

Saturday, March 27th, 2021

iLab Vulnerability Patch – Multiple Servers

On Saturday March 27th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the following servers:

  • iLab Stanford
  • iLab Europe
  • iLab Content Management
  • Agilent Status Page

Maintenance is planned for 2 hours and during this time, no more than 10 minutes of site downtime is expected.

[Saturday March 27th; 8:05 AM (UTC)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, March 26th, 2021

No incidents reported

Thursday, March 25th, 2021

iLab Canada Code Base Update

On Thursday March 25th, 2021 at 9 PM (CA EDT) Agilent R&D will be updating the code base hosting the iLab platform on the Canada instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 3 hours and during this time, iLab sites will not be available.'

[Thursday March 25th; 9:01 PM (CA EDT)] - Agilent R&D has begun process in updating the code base on Canada instance.

[Thursday March 25th; 10:40 PM (CA EDT)] - Data migration is in progress.

[Thursday March 25th; 11:45 PM (CA EDT)] - Deployment of new code base is complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Wednesday, March 24th, 2021

No incidents reported

Tuesday, March 23rd, 2021

No incidents reported

Monday, March 22nd, 2021

iLab US iLab U.S. Sites Performance Issues

[Monday March 22nd; 1:45 PM (U.S. EST)] - iLab U.S. sites may be experiencing slowness when accessing interface and performing specific tasks.

[Monday March 22nd; 1:57 PM (U.S. EST)] - Agilent Site Reliability Engineers have found the issue and are investigating.

[Monday March 22nd; 2:10 PM (U.S. EST)] - Job causing slowness on server should clear shortly and performance levels on site should return to normal.

[Monday March 22nd; 3:30 PM (U.S. EST)] - There are large jobs running that may cause periodic sluggishness on iLab sites. Agilent Site Reliability Engineers are monitoring this closely throughout the day, to ensure the iLab sites remain operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Sunday, March 21st, 2021

No incidents reported

Saturday, March 20th, 2021

iLab CA/AU Server Vulnerability Patch

On Saturday March 20th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the following servers:

  • iLab Canada
  • iLab Australia

Maintenance is planned for 2 hours and during this time, no more than 10 minutes of site downtime is expected.

[Saturday March 20th; 10:36 AM (UTC)] - Maintenance complete and site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, March 19th, 2021

No incidents reported

Thursday, March 18th, 2021

No incidents reported

Wednesday, March 17th, 2021

No incidents reported

Tuesday, March 16th, 2021

No incidents reported

Monday, March 15th, 2021

No incidents reported

Sunday, March 14th, 2021

No incidents reported

Saturday, March 13th, 2021

iLab Content and Status Page Database Upgrade

On Saturday March 13th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be upgrading the database on the following server instances:

  • iLab Content Management
  • Agilent Status Page

Maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday March 13th; 12:25 PM (UTC)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, March 12th, 2021

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday March 12th at 5 PM (UTC)

  • iLab Australia

Saturday March 13th at 12 AM (UTC)

  • iLab Europe

Saturday March 13th at 8 AM (UTC)

  • iLab Canada
  • iLab Stanford instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday March 13th; 12:25 PM (UTC)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Thursday, March 11th, 2021

No incidents reported

Wednesday, March 10th, 2021

No incidents reported

Tuesday, March 9th, 2021

No incidents reported