All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for two of Agilent’s SaaS products: CrossLab iLab and SLIMS. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab U.S. Server - General Maintenance

On Saturday August 15th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Tuesday, June 2nd, 2020

SLIMS Europe SLIMS Cloud Europe - General Maintenance

On Tuesday June 2nd, 2020 between 06:00 and 08:00 CEST (see below for other time zones) we will be performing routine maintenance on the cloud.eu compute cluster.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance. Your SLIMS Cloud instance will not be available during this time. We apologize in advance for any inconvenience that may be caused.

Time zones:

  • 06:00 - 08:00 CEST (Europe)
  • 12:00 - 02:00 AM EDT (U.S. Cambridge, Canada, Toronto)
  • 9:00 - 11:00 PM PDT (U.S. Seattle)
  • 10:00 - 12:00 PM MDT (Canada Calgary)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS North America SLIMS Cloud North America - General Maintenance

On Tuesday June 2nd, 2020 between 06:00 and 08:00 CEST (see below for other time zones) we will be performing routine maintenance on the cloud.us compute cluster.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance. Your SLIMS Cloud instance will not be available during this time. We apologize in advance for any inconvenience that may be caused.

Time zones:

  • 06:00 - 08:00 CEST (Europe)
  • 12:00 - 02:00 AM EDT (U.S. Cambridge, Canada, Toronto)
  • 9:00 - 11:00 PM PDT (U.S. Seattle)
  • 10:00 - 12:00 PM MDT (Canada Calgary)

Please contact your SLIMS project lead, with any questions or concerns.

Monday, June 1st, 2020

No incidents reported

Sunday, May 31st, 2020

No incidents reported

Saturday, May 30th, 2020

iLab US iLab U.S. Server - Stanford Instance Modification

On Saturday May 30th, 2020 at 8:30 PM (U.S. PST), Agilent Site Reliability Engineers will be making modifications on the indexing component for the Stanford instance on the iLab U.S. server. Maintenance is scheduled for 30 minutes and no more than 10 minutes of downtime is expected.

[Saturday May 30th; 1:30 AM (U.S. PST)] - Maintenance complete and Stanford site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab US iLab U.S. Server - General Maintenance

On Saturday May 30th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 30th; 4:30 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, May 29th, 2020

No incidents reported

Thursday, May 28th, 2020

No incidents reported

Wednesday, May 27th, 2020

No incidents reported

Tuesday, May 26th, 2020

No incidents reported

Monday, May 25th, 2020

No incidents reported

Sunday, May 24th, 2020

No incidents reported

Saturday, May 23rd, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday, May 23rd 2020 at 2 AM (U.S. EST). Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 23rd, 2020 at 4 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, May 22nd, 2020

No incidents reported

Thursday, May 21st, 2020

No incidents reported

Wednesday, May 20th, 2020

No incidents reported

Tuesday, May 19th, 2020

No incidents reported

Monday, May 18th, 2020

No incidents reported

Sunday, May 17th, 2020

Vulnerability Patch - Multiple Servers

Agilent Site Reliability Engineers and Network Service Provider will patch reported vulnerabilities on all production environments. Servers and times are listed below:

- Stanford/ Canada: Sunday May 17th at 2 AM (EST).

[Sunday May 17th at 3 AM (EST)] - Vulnerability Patching have been completed and all sites are operational.

- Europe: Sunday May 17th at 7 AM (London)

[Sunday Sunday May 17th at 8:45 AM (London)] - Vulnerability Patching have been completed and all sites are operational.

- Australia: Sunday May 17th at 4 PM (AEST)

[Sunday Sunday May 17th at 6 :05 PM (AEST)] - Vulnerability Patching have been completed and all sites are operational.

Patch is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, May 16th, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday May 16th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • API instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 16th, 2020 at 3 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with an questions or concerns.

Friday, May 15th, 2020

No incidents reported

Thursday, May 14th, 2020

No incidents reported

Wednesday, May 13th, 2020

No incidents reported

Tuesday, May 12th, 2020

No incidents reported

Monday, May 11th, 2020

No incidents reported

Sunday, May 10th, 2020

No incidents reported

Saturday, May 9th, 2020

iLab US iLab U.S. - General Maintenance

On Saturday May 9th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be doing a routine maintenance on the following nodes in the U.S. server:

  • Full U.S. instance
  • DFCI instance
  • Catalog Database instance
  • API instance
  • Kiosk instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 9th, 2020 at 3 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, May 8th, 2020

No incidents reported

Thursday, May 7th, 2020

iLab Canada Firewall Maintenance

On Wednesday May 6th, 2020 at 11:30 PM (CA EDT), Agilent Site Reliability Engineers and Network Team will be making changes to a layer in the Firewall on the Canadian Server instance. Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Wednesday May 6th, 2020 at 12:30 PM (CA EDT)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Wednesday, May 6th, 2020

No incidents reported

Tuesday, May 5th, 2020

No incidents reported

Monday, May 4th, 2020

No incidents reported

Sunday, May 3rd, 2020

No incidents reported