All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for two of Agilent’s SaaS products: CrossLab iLab and SLIMS. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Catalog Database Server Modification

On Saturday July 4th, 2020 at 11:30 PM (U.S. EST), Agilent Site Reliability Engineers will making modifications on the auto commit mode within the Catalog Database Server Instance. Maintenance is planned for 30 minutes, without any downtime. There may be disruption in accessing the Storeroom and Requisitioning features during this time.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Sunday, May 3rd, 2020

No incidents reported

Saturday, May 2nd, 2020

iLab U.S. Server - General Maintenance

On Saturday May 2nd, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be doing a routine maintenance on the following nodes, in the U.S. Server:

  • General U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 2nd, 2020 at 3 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, May 1st, 2020

No incidents reported

Thursday, April 30th, 2020

No incidents reported

Wednesday, April 29th, 2020

No incidents reported

Tuesday, April 28th, 2020

No incidents reported

Monday, April 27th, 2020

No incidents reported

Sunday, April 26th, 2020

No incidents reported

Saturday, April 25th, 2020

Database Server Instance Monitoring - All iLab Servers

On Saturday April 25th at 4 AM (U.S. EST), Agilent Site Reliability Engineers will be monitoring the iLab search index database instance on ALL iLab servers. Monitoring will require a restart of the instance and is planned for 1 hour. During this time, iLab sites will not be operational for 30 minutes.

[Saturday April 25th; 5:07 AM (U.S. EST)] - Monitoring completed. Restart of services did not occur and will happen during next maintenance window.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Canada Server Firewall Updates

On Saturday April 25th at 3:30 AM (EDT), Agilent Site Reliability Engineers and Network Team will be doing maintenance on the Firewall tunnel for the Canadian server. Maintenance is planned for 2 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 25th at 5:30 AM (EDT)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab North America Planned Maintenance - Multiple Instances

On Saturday April 25th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing a routine maintenance on the following server nodes:

  • General U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 25th, 2020 at 3 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, April 24th, 2020

No incidents reported

Thursday, April 23rd, 2020

No incidents reported

Wednesday, April 22nd, 2020

No incidents reported

Tuesday, April 21st, 2020

No incidents reported

Monday, April 20th, 2020

No incidents reported

Sunday, April 19th, 2020

No incidents reported

Saturday, April 18th, 2020

General Maintenance - iLab North America Servers

On Saturday April 18th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider, will be performing a routine maintenance on the following nodes in the North America server.

  • General U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 18th, 2020 at 4 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Server Reboot - Multiple Instances

On Saturday April 18th, 2020 at 5 AM (UTC), Agilent Site Reliability Engineers and Network Server Provider will be doing a reboot of the server on the following nodes:

  • iLab General North America instance
  • iLab EU instance
  • iLab Australia instance

Maintenance is planned for 1 hour and no more than 10 minutes of downtime is expected.

[Saturday April 18th, 2020 at 6 AM (UTC)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, April 17th, 2020

No incidents reported

Thursday, April 16th, 2020

No incidents reported

Wednesday, April 15th, 2020

No incidents reported

Tuesday, April 14th, 2020

No incidents reported

Monday, April 13th, 2020

No incidents reported

Sunday, April 12th, 2020

No incidents reported

Saturday, April 11th, 2020

iLab North America Planned Maintenance

On Saturday April 11th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing a routine maintenance on the North America server instance. Maintenance is scheduled for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 11th; 3 AM (U.S. EST)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, April 10th, 2020

No incidents reported

Thursday, April 9th, 2020

No incidents reported

Wednesday, April 8th, 2020

No incidents reported

Tuesday, April 7th, 2020

No incidents reported

Monday, April 6th, 2020

No incidents reported

Sunday, April 5th, 2020

No incidents reported

Saturday, April 4th, 2020

No incidents reported

Friday, April 3rd, 2020

iLab Server Patch - Multiple Instances

On Friday April 3rd, 2020 at 11:30 PM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will patch the following servers, to resolve vulnerabilities on the production environment.

  • iLab General North America
  • iLab Stanford
  • iLab Canada
  • iLab EU
  • iLab AU

Maintenance is planned for 2 hours and during this time no downtime is expected, however, sites may experience some instability.

[Saturday April 4th; 1:30 AM (U.S. EST)] - Maintenance completed on AU, Canada, EU and Stanford environments. General North America is still in progress.

[Saturday April 4th; 8:30 AM (U.S. EST)] - Maintenance completed on the General North America instance.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.