All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for three of Agilent’s SaaS products: iLab, SLIMS and CrossLab Portal. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Sunday, March 7th, 2021

No incidents reported

Saturday, March 6th, 2021

iLab US iLab U.S. Server - General Maintenance

On Saturday March 6th, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

  • Primary U.S. Child instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday March 6th; 3:10 AM (U.S. EST)] - Maintenance complete and all sites operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, March 5th, 2021

No incidents reported

Thursday, March 4th, 2021

No incidents reported

Wednesday, March 3rd, 2021

No incidents reported

Tuesday, March 2nd, 2021

CrossLab CrossLab Portal Server Vulnerability Patch

On Tuesday March 2nd at 1 PM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the regression and production servers, hosting the CrossLab Portal.

Maintenance is planned for 1 hour and during this time, no downtime is expected.

[Tuesday March 2nd; 1:23 PM (UTC)] - Maintenance complete and site is operational.

Please contact CrossLab Portal Support at crosslab.support@agilent.com, with any questions or concerns.

Monday, March 1st, 2021

No incidents reported

Sunday, February 28th, 2021

No incidents reported

Saturday, February 27th, 2021

iLab U.S. Server - General Maintenance

On Saturday February 27th, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

  • iLab US instance
  • Catalog Database instance
  • iLab DFCI instance

In addition to the routine maintenance on the server instances above, Agilent Site Reliability Engineers will be making updates to the Primary U.S. and DFCI dbserver instance.

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday February 27th, 2021, 4:00 AM U.S. EST] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, February 26th, 2021

No incidents reported

Thursday, February 25th, 2021

No incidents reported

Wednesday, February 24th, 2021

No incidents reported

Tuesday, February 23rd, 2021

No incidents reported

Monday, February 22nd, 2021

No incidents reported

Sunday, February 21st, 2021

No incidents reported

Saturday, February 20th, 2021

iLab US iLab U.S. Server - General Maintenance

On Saturday February 20th, 2021 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

  • iLab US instance
  • Catalog Database instance
  • iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday February 20th; 4:50 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Friday, February 19th, 2021

No incidents reported

Thursday, February 18th, 2021

No incidents reported

Wednesday, February 17th, 2021

No incidents reported

Tuesday, February 16th, 2021

No incidents reported

Monday, February 15th, 2021

No incidents reported

Sunday, February 14th, 2021

iLab Europe iLab Europe Server Migration

On Sunday February 14th, 2021 at 2:00 PM (CET), Agilent Site Reliability Engineers will be migrating the iLab Europe server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Europe server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Sunday February 14th; 3:45 PM (CET)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, February 13th, 2021

DCX Server Maintenance - Multiple Instances

On Saturday February 13th, 2021 at 8 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases:

  • iLab Australia
  • iLab Stanford instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • Agilent CrossLab Connect Portal

Maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday February 13th; 1:05 PM (UTC)] - Maintenance completed and all sites are opertional.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

iLab US iLab U.S. Server - General Maintenance

On Saturday February 13th, 2021 at 2:00 AM (EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab US server:

  • iLab US instance
  • Catalog Database instance
  • iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday, February 13th, 5:00 AM (U.S. EST)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, February 12th, 2021

No incidents reported

Thursday, February 11th, 2021

iLab Australia iLab Australia Server DNS Update

On Friday February 12th, 2021 at 2 AM (AEDT), Agilent Site Reliability Engineers and Data Network Team will be conducting a correction DNS change as a follow-up to the Server Migration last weekend.

Maintenance is planned for 3 hours and during this time, there should be no impact on the user side.

[Friday February 12th; 3:05 AM (AEDT)] - DNS update completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

CrossLab CrossLab Portal Vulnerability Patch

On Thursday February 11th, 2021 at 8 AM (U.S. EST), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the CrossLab Portal production server. Maintenance is planned for 10 minutes and during this time, about 5 minutes of site downtime is expected.

[Thursday February 11th; 8:55 AM (U.S. EST)] - Patch on servers have been completed and site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Wednesday, February 10th, 2021

No incidents reported

Tuesday, February 9th, 2021

No incidents reported

Monday, February 8th, 2021

No incidents reported

Sunday, February 7th, 2021

No incidents reported

Saturday, February 6th, 2021

iLab Australia iLab Australia Server Migration

On Sunday February 7th, 2021 at 12:00 AM (AEST), Agilent Site Reliability Engineers will be migrating the Australia server instance onto the Agilent Amazon Web Services (AWS) infrastructure with PAN Fail-Over. This will increase efficiency and be more secure than the previous instance and affect all iLab sites on the Australia server. Migration is expected for 2 hours, with approximately 1 hour of downtime at the start.

[Sunday February 7th; 3:05 AM (AEST)] - Migration onto new instance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.