Users of the CrossLab Connect software application are currently unable to submit service requests within the site. Agilent Engineers are aware of the issue and working towards a fix as soon as possible.

[Monday September 18th; 1:00 PM (UTC)] - Agilent Technical Teams have identified issue with Service Request submissions and are investigating.

[Monday September 18th; 7:00 PM (UTC)] - Agilent Engineers have identified cause and are working to implement a fix.

[Monday September 18th; 11:00 PM (UTC)] - Issue has been resolved and users are able to submit Service Requests through the application now.

Please contact CrossLab Connect Support at crosslab.connect@agilent.com, with any questions or concerns.

On Sunday September 17th, 2023 at 12:30 PM (UTC), Agilent Site Reliability Engineers and Network Engineers will be increasing the root disk space within the iLab Primary U.S. Server.

Maintenance is planned for 15 minutes and during this time, no more than 5 minutes of downtime is expected.

[Sunday September 17th, 2023 at 12:45 PM (UTC)] - Maintenance completed and site is operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Sunday September 10th, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be migrating the iLab Catalog Database onto a more secure server instance.

Maintenance is planned for 15 minutes and during this time, no more than 10 minutes of downtime is expected. We apologize in advance for any inconvenience that may be caused.

[Sunday September 10th, 2023 at 4:45 AM (UTC)] - Migration completed and site is operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday September 9, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be upgrading the following iLab server instances:

• iLab Primary US, including API
• iLab Stanford, including API
• iLab Canada, including API
• iLab Europe, including API
• iLab Australia, including API
• iLab DFCI
• Agilent Status Page
• iLab Content Management
• iLab Catalog Database

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[Saturday September 9, 2023 at 6:30 AM (UTC)] - Maintenance completed and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Tuesday, 29th August 2023 at 8:30 AM (UTC), Agilent Site Reliability Engineers will be performing a maintenance on the CrossLab Connect Service Management server.

Maintenance is scheduled for 30 minutes and during this time, no more than 10 minutes of downtime is expected.

[Tuesday August 29th; 9:30 AM (UTC)] - Maintenance complete and site is operational.

Please contact CLC Support at crosslab.support@agilent.com, with any questions or concerns.

On Saturday August 26th, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be migrating to Active-Passive for the following instances:

• iLab Canada

However, failover is done at Load Balancer end going forward, which increase the efficiency and reduce failover switch time.

Maintenance is planned for 2 hours and during this time, no more than 30 minutes of downtime is expected. We apologize in advance for any inconvenience that may be caused.

[Saturday August 26th, 2023 at 6:30 AM (UTC)] - Migration completed and site is operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday August 26, 2023 at 2:00 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be upgrading the following iLab server instances:

• iLab Primary US, including API
• iLab Stanford, including API
• iLab Canada, including API
• iLab Europe, including API
• iLab Australia, including API
• iLab DFCI
• Agilent Status Page
• iLab Content Management
• iLab Catalog Database

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[Saturday August 26th, 2023 at 4:00 AM (UTC)] - Maintenance completed and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.