All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for two of Agilent’s SaaS products: CrossLab iLab and SLIMS. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Sunday, September 27th, 2020

No incidents reported

Saturday, September 26th, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday September 26th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday September 26th; 4:30 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, September 25th, 2020

No incidents reported

Thursday, September 24th, 2020

iLab U.S. Performance Issues

[Thursday September 24th, 2020; 12:10 PM (U.S EST)] - Agilent Site Reliability Engineers and R&D have found issue on the U.S. server instance that is causing slowness across all iLab sites. There may be some instability and inaccessibility to site, at times.

[Thursday September 24th, 2020; 12:30 PM (U.S. EST)] - Site should be accessible, however, general slowness may be present. Agilent Engineers are working with Network Service Provider on root cause.

[Thursday September 24th, 2020; 2:30 PM (U.S. EST)] - Server is more stable now and all sites remain operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Wednesday, September 23rd, 2020

No incidents reported

Tuesday, September 22nd, 2020

No incidents reported

Monday, September 21st, 2020

No incidents reported

Sunday, September 20th, 2020

ERP Server Migration - All Sites

On Sunday September 20th, 2020 at 8 AM (U.S. EST), Agilent Site Reliability Engineers will be migrating the ERP server instance onto Amazon Web Services, which will increase efficiency and be more secure. This will affect all iLab sites and institutions utilizing the financial integration feature on iLab. Migration is expected for 2 hours, with approximately 30 minutes of downtime at the start of the migration.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers, however, you will need to confirm your firewall access. If you do not use iLab servers for file transfers you will not be impacted.

[Sunday September 20th; 8:05 AM (U.S. EST)] - Agilent Site Reliability Engineers have begun process to migrate servers. Some downtime will be present in the first 30 minutes.

[Sunday September 20th; 9:15 AM (U.S. EST)] - Maintenance in progress. Agilent Site Reliability Engineers monitoring.

[Sunday September 20th, 9:55 AM (U.S. EST)] - Maintenance completed. ERP servers now switched to new IP address. Agilent Engineers monitoring stability. Sites are operational.

Please contact iLab Support at ilab-support@agilent.com or your iLab Project Manager, with any questions or concerns.

Saturday, September 19th, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday September 19th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday September 19th; 3:30 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, September 18th, 2020

No incidents reported

Thursday, September 17th, 2020

No incidents reported

Wednesday, September 16th, 2020

No incidents reported

Tuesday, September 15th, 2020

No incidents reported

Monday, September 14th, 2020

Performance Issues - Multiple iLab Sites

[Monday September 14th, 2020; 2:05 PM (UTC)] - Agilent Site Reliability Engineers and R&D have found issue on one server instance that is causing slowness across all iLab sites. There may be some instability and inaccessibility to site, at times.

[Monday September 14th, 2020; 2:20 PM (UTC)] - Agilent Engineers are working with internal Network Infrastructure team, as well as Network Provider to resolve known issues.

[Monday September 14th, 2020; 3:07 PM (UTC)] - Agilent Engineers have isolated the issue and are working with the Network Infrastructure team, to resolve.

[Monday September 14th, 2020; 6:24 PM (UTC)] - Fix has been pushed onto instance with issues. Agilent Engineers are monitoring site performance.

[Monday September 14th, 2020; 7:34 PM (UTC)] - All issues have been resolved and site performance is at normal levels.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Sunday, September 13th, 2020

No incidents reported

Saturday, September 12th, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday September 12th, 2020 at 2:00 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • API instance
  • Kiosk instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday September 12th; 4:30 AM (U.S. EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Server Update - Multiple iLab Sites & Content

On Saturday September 12th at 4 AM (UTC), Agilent Site Reliability Engineers will be making updates on the server hosting the following iLab databases:

  • iLab Content Management
  • iLab Status Page
  • iLab Stanford Site

Maintenance is planned for 1 hour and during this time, some content and sites may not be available. Content can include image logos, images in descriptions and linked documents.

[Saturday September 12th; 4:30 AM (U.S. EST)] - Updates completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, September 11th, 2020

No incidents reported

Thursday, September 10th, 2020

No incidents reported

Wednesday, September 9th, 2020

No incidents reported

Tuesday, September 8th, 2020

No incidents reported

Monday, September 7th, 2020

No incidents reported

Sunday, September 6th, 2020

No incidents reported

Saturday, September 5th, 2020

No incidents reported

Friday, September 4th, 2020

No incidents reported

Thursday, September 3rd, 2020

No incidents reported

Wednesday, September 2nd, 2020

SLIMS North America SLIMS Cloud North America - General Maintenance

On Wednesday September 2nd, 2020 between 02:00 AM - 04:00 AM EDT (see below for other time zones) we've performed routine maintenance on the cloud.us.genohm.com environment.

No issues where encountered during this maintenance.

Time zones:

  • 08:00 - 10:00 CEST (Europe)
  • 02:00 AM - 04:00 AM EDT (U.S. Cambridge, Canada, Toronto)
  • 11:00 PM - 01:00 AM PDT (U.S. Seattle)
  • 12:00 AM - 02:00 AM MDT (Canada Calgary)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Europe SLIMS Cloud Europe - General Maintenance

On Wednesday September 2nd, 2020 between 06:00 and 09:30 CEST (see below for other time zones) we've performed routine maintenance on the cloud.eu.genohm.com environment.

No issues where encountered during this maintenance.

Time zones:

  • 06:00 - 09:30 CEST (Europe)
  • 12:00 - 03:30 AM EDT (U.S. Cambridge, Canada, Toronto)
  • 9:00 - 00:30 AM PDT (U.S. Seattle)
  • 10:00 - 01:30 PM MDT (Canada Calgary)

Please contact your SLIMS project lead, with any questions or concerns.

Tuesday, September 1st, 2020

No incidents reported

Monday, August 31st, 2020

No incidents reported

Sunday, August 30th, 2020

No incidents reported

Saturday, August 29th, 2020

iLab US iLab U.S. Server - General Maintenance

On Saturday August 29th, 2020 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. instance
  • DFCI instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 29th; 4:00 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, August 28th, 2020

iLab US iLab U.S. Server Root Disk Space Increase

On Friday August 28th, 2020 at 10 PM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be increasing the root disk space on 4 nodes, within the iLab U.S. Server.

Maintenance is planned for 30 minutes and during this time, no more than 10 minutes of downtime is expected.

[Saturday August 29th; 12:30 AM (U.S. EST)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.