All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance - Multiple Sites

On Saturday July 2nd, 2022 at 3:30 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab DFCI
  • iLab Catalog Database
  • iLab Canada

Maintenance is planned for 30 minutes and during this time, no more than 15 minutes of downtime is expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Routine Maintenance - US, Stanford and Europe

On Saturday July 2nd, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab Primary US
  • ILab Stanford
  • iLab Europe

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers. If you do not use iLab servers for file transfers you will not be impacted. iLab Sites will remain operational for daily workflow and access.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

CrossLab Portal Vulnerability Patch

On Tuesday, July 5, 2022 at 8:30 am (UTC), Agilent Site Reliability Engineers will be conducting a routine patch on the CrossLab Portal production server. Maintenance is planned for 1 hour and during this time, about 15 minutes of site downtime is expected.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Friday, July 1st, 2022

iLab Australia iLab Routine Maintenance - Australia

On Friday July 1st, 2022 at 3:30 PM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab Australia

Maintenance is planned for 30 minutes and during this time, no more than 15 minutes of downtime is expected.

[Friday July 1st; 4:00 PM (UTC)] - Maintenance completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, June 30th, 2022

No incidents reported

Wednesday, June 29th, 2022

No incidents reported

Tuesday, June 28th, 2022

No incidents reported

Monday, June 27th, 2022

No incidents reported

Sunday, June 26th, 2022

No incidents reported

Saturday, June 25th, 2022

iLab Routine Maintenance - Multiple Sites

On Saturday June 25th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab Australia
  • ILab Catalog Database
  • iLab DFCI

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers. If you do not use iLab servers for file transfers you will not be impacted. iLab Sites will remain operational for daily workflow and access.

[Saturday June 25th; 6 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, June 24th, 2022

No incidents reported

Thursday, June 23rd, 2022

No incidents reported

Wednesday, June 22nd, 2022

No incidents reported

Tuesday, June 21st, 2022

No incidents reported

Monday, June 20th, 2022

No incidents reported

Sunday, June 19th, 2022

No incidents reported

Saturday, June 18th, 2022

CrossLab CrossLab Connect Portal Page Load Issues

[Saturday June 18th, 2022; 1:15 PM (UTC)] - CrossLab Connect Service Management portal pages are not loading upon login. Agilent Engineers have begun investigating, towards a resolution.

[Saturday June 18th, 2022; 2:45 PM (UTC)] - Agilent Engineers have identified a cause and working towards implementing a fix.

[Saturday June 18th, 2022; 4:05 PM (UTC)] - Agilent Site Reliability Engineers restarted CrossLab Connect Portal server and pages are loading.

[Saturday June 18th; 2022; 4:20 PM (UTC)] - Agilent Engineers and Site Reliability are actively monitoring, while investigating the root cause.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

iLab Routine Maintenance

On Saturday, June 18th, 2022, at 7:00 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • Status Page
  • ILab Content Management

Maintenance is planned for 2 hours, and during this time, no more than 15 minutes of downtime is expected.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers. If you do not use iLab servers for file transfers, you will not be impacted. iLab Sites will remain operational for daily workflow and access.

[Saturday, June 18th; 9:00 AM (UTC)] - Maintenance is complete, and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, June 17th, 2022

iLab Europe DCX Maintenance - Europe

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday June 17th, 2022 at 4 PM (UTC)

  • iLab Europe

Maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Friday June 17th; 5:30 PM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Thursday, June 16th, 2022

No incidents reported

Wednesday, June 15th, 2022

No incidents reported

Tuesday, June 14th, 2022

US Server Updates

Agilent Site Reliability Engineers and Network Engineers will be updating the following instances on the US server, at the times below:

Wednesday June 15th, 2022 at 12 AM (UTC)

  • Status Page
  • Content Management
  • iLab US Primary
  • iLab ERP
  • iLab DFCI
  • iLab Catalog Database

Wednesday June 15th, 2022 at 3 AM (UTC)

  • iLab Stanford
  • CrossLab Connect Service Management Portal

[Wednesday June 15th; 5 AM (UTC)] - Maintenance completed and all sites are working as expected.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support at crosslab.support@agilent.com, for any questions or concerns regarding the CrossLab Connect Service Management Portal.

iLab Content Management Update

On Tuesday June 14th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be updating the following iLab instance:

  • iLab Content Management

Maintenance is planned for 30 minutes, and during this time, no more than 10 minutes of downtime is expected. Some content and sites may not be available. iLab content can include image logos, images in descriptions and linked documents.

[Tuesday June 14th; 6 AM (UTC)] - Maintenance complete and everything is working as expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Monday, June 13th, 2022

No incidents reported

Sunday, June 12th, 2022

iLab ERP & Canada Routine Maintenance

On Sunday June 12th, 2022 at 7 AM (UTC), Agilent Site Reliability Engineers will be conducting a routine maintenance on the following environments:

  • iLab ERP
  • iLab Canada

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

Please note: There should be minimal impact on operations for customers that use our servers for file transfers. If you do not use iLab servers for file transfers you will not be impacted. iLab Sites will remain operational for daily workflow and access.

[Sunday June 12th; 12:30 PM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases:

Sunday June 12th, 2022 at 6 AM (UTC)

  • iLab ERP
  • iLab Status Page
  • iLab Content Management instance

Sunday June 12th, 2022 at 10 AM (UTC)

  • Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Sunday June 12th; 12:30 PM (UTC)] - All maintenances have completed and sites are operating as expected.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Saturday, June 11th, 2022

No incidents reported

Friday, June 10th, 2022

DCX Server Routine Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Saturday, June 10th, 2022 at 5 PM (UTC)

  • iLab Australia

Saturday, June 11th, 2022 at 12 AM (UTC)

  • iLab Europe

Saturday, June 11th, 2022 at 7 AM (UTC)

  • iLab Stanford
  • iLab Status Page
  • iLab ERP
  • Agilent CrossLab Connect Portal
  • iLab Content Management instance
  • iLab Canada
  • iLab Primary US
  • iLab DFCI
  • iLab Catalog Database

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday June 11th; 10:00 AM (UTC)] - Maintenances on all instances completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Thursday, June 9th, 2022

No incidents reported

Wednesday, June 8th, 2022

No incidents reported

Tuesday, June 7th, 2022

No incidents reported

Monday, June 6th, 2022

No incidents reported

Sunday, June 5th, 2022

DCX Server Maintenance - Australia and Canada

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Sunday June 5th at 4 AM (UTC)

  • iLab Canada

Sunday June 5th at 1:30 PM (UTC)

  • iLab Australia

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Sunday June 5th; 3:30 PM (UTC)] - All maintenances have been completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Saturday, June 4th, 2022

Seahorse Analytics Seahorse Analytics Routine Maintenance

On Saturday June 4th, 2022 at 12:00 AM (EST) Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for 30 minutes and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Saturday June 4th, 2022 at 12:30 AM (EST)] - Deployment complete and sites are operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Friday, June 3rd, 2022

No incidents reported

Thursday, June 2nd, 2022

No incidents reported