All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Friday, May 20th, 2022

No incidents reported

Thursday, May 19th, 2022

No incidents reported

Wednesday, May 18th, 2022

No incidents reported

Tuesday, May 17th, 2022

CrossLab Portal Emergency Update

On Tuesday May 17th, 2022 at 5 AM (UTC) , Agilent Site Reliability Engineers will be updating the following server:

  • CrossLab Portal

Maintenance is planned for 1 hour and during this time, 30 minutes of downtime is expected.

[Tuesday, May 17th; 5:45 AM (UTC)]-maintenance complete and site is operational)

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.

Monday, May 16th, 2022

No incidents reported

Sunday, May 15th, 2022

No incidents reported

Saturday, May 14th, 2022

No incidents reported

Friday, May 13th, 2022

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

May 13th at 5 PM (UTC)

  • iLab Australia instance

Saturday May 14th at 12 AM (UTC)

  • iLab Europe instance

Saturday May 14th at 7 AM (UTC)

  • iLab Primary US
  • iLab Canada
  • iLab Stanford
  • iLab DFCI
  • iLab Status Page
  • Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday May 14th; 1:30 PM (UTC)] - Maintenance complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Thursday, May 12th, 2022

No incidents reported

Wednesday, May 11th, 2022

iLab Canada iLab Canada Upgrade

On Wednesday May 11th, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading and restarting the following server:

  • iLab Canada

Maintenance is planned for 30 minutes, with no more than 15 minutes of downtime.

[Wednesday May 11th; 5:00 AM (UTC)] - Upgrade complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Tuesday, May 10th, 2022

No incidents reported

Monday, May 9th, 2022

No incidents reported

Sunday, May 8th, 2022

No incidents reported

Saturday, May 7th, 2022

No incidents reported

Friday, May 6th, 2022

No incidents reported

Thursday, May 5th, 2022

No incidents reported

Wednesday, May 4th, 2022

No incidents reported

Tuesday, May 3rd, 2022

No incidents reported

Monday, May 2nd, 2022

No incidents reported

Sunday, May 1st, 2022

iLab Routine Maintenance - US Primary, Europe & Stanford

On Sunday May 1st, 2022 at 7 AM (UTC), Agilent Site Reliability Engineers will be carrying out routine maintenance on the following servers:

  • iLab US Primary
  • iLab Europe
  • ILab Stanford

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[Sunday May 1st; 9:30 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, April 30th, 2022

No incidents reported

Friday, April 29th, 2022

No incidents reported

Thursday, April 28th, 2022

No incidents reported

Wednesday, April 27th, 2022

No incidents reported

Tuesday, April 26th, 2022

No incidents reported

Monday, April 25th, 2022

No incidents reported

Sunday, April 24th, 2022

No incidents reported

Saturday, April 23rd, 2022

iLab Catalog Database Server Upgrade

On Saturday April 23rd, 2022 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be performing an update on the following server:

  • iLab Catalog instance

Maintenance is planned for 1 hour, and during this time, no more than 10 minutes of downtime is expected. Materials Management and > Storeroom Management customers may experience some instability during the maintenance period.

[Saturday April 23rd; 5:00 AM (UTC)] - Maintenance completed and catalog instances in site are working as expected.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, April 22nd, 2022

iLab Australia iLab Australia Service Interruptions

Summary: Users were experiencing service outages on the iLab Australia instance and unable to access their sites. Site Reliability, Network and R&D Engineers restored services and began investigation on root cause immediately.

Update: Modifications have been made to reduce impact on users, going forward. Site Reliability and R&D Engineers have begun work on implementing fix onto all iLab servers, to permanently resolve service interruptions.

Thursday, April 21st, 2022

No incidents reported