All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Europe Site Maintenance

On Saturday April 20th, 2024 at 12:00 AM (UTC), we will be performing a necessary, unscheduled site maintenance on the iLab Europe server instance and API.

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Primary U.S, Stanford, DFCI, Canada Site Maintenance

On Saturday April 20th, 2024 at 8:00 AM (UTC), we will be performing a necessary, unscheduled site maintenance on the the following iLab server instances and API.

  • iLab Primary U.S.
  • iLab DFCI
  • iLab Stanford
  • iLab Canada

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

CrossLab Connect Site Maintenance

Saturday April 20th, 2024 at 8:00 AM (UTC), we will be performing a necessary, unscheduled site maintenance on the CrossLab Connect server instance.

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent CrossLab Connect Support at crosslab.support@agilent.com with any questions or concerns.

Active Incidents



Past Incidents

Thursday, February 13th, 2020

No incidents reported

Wednesday, February 12th, 2020

No incidents reported

Tuesday, February 11th, 2020

No incidents reported

Monday, February 10th, 2020

No incidents reported

Sunday, February 9th, 2020

No incidents reported

Saturday, February 8th, 2020

No incidents reported

Friday, February 7th, 2020

iLab US iLab North American Site Outage

[Friday February 7th, 2020; 6:30 PM (U.S. EST)] - iLab North American sites are not available. Agilent Site Reliability Engineers and Network Service Provider are investigating.

[Friday February 7th, 2020; 7:05 PM (U.S. EST)] - Agilent Site Reliability Engineers and Network Service Provider resolved the issue and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, February 6th, 2020

No incidents reported

Wednesday, February 5th, 2020

No incidents reported

Tuesday, February 4th, 2020

No incidents reported

Monday, February 3rd, 2020

No incidents reported

Sunday, February 2nd, 2020

No incidents reported

Saturday, February 1st, 2020

No incidents reported

Friday, January 31st, 2020

No incidents reported

Thursday, January 30th, 2020

No incidents reported

Wednesday, January 29th, 2020

iLab Europe iLab EU Sites Not Accesible

[January 29th, 2020; 4:40 PM (London)] - iLab EU sites have been temporarily brought down, to investigate issue of users not having access to groups and memberships, which inhibits use within the site.

[January 29th, 2020; 5:10 PM (London)] - Agilent R&D in process of restoring all user data.

[January 29th, 2020; 6:35 PM (London)} - iLab services have been restored into the EU sites.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Tuesday, January 28th, 2020

No incidents reported

Monday, January 27th, 2020

No incidents reported

Sunday, January 26th, 2020

No incidents reported

Saturday, January 25th, 2020

No incidents reported

Friday, January 24th, 2020

No incidents reported

Thursday, January 23rd, 2020

No incidents reported

Wednesday, January 22nd, 2020

No incidents reported

Tuesday, January 21st, 2020

No incidents reported

Monday, January 20th, 2020

No incidents reported

Sunday, January 19th, 2020

No incidents reported

Saturday, January 18th, 2020

No incidents reported

Friday, January 17th, 2020

No incidents reported

Thursday, January 16th, 2020

No incidents reported

Wednesday, January 15th, 2020

No incidents reported