All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Sunday, May 5th, 2019

No incidents reported

Saturday, May 4th, 2019

No incidents reported

Friday, May 3rd, 2019

No incidents reported

Thursday, May 2nd, 2019

No incidents reported

Wednesday, May 1st, 2019

No incidents reported

Tuesday, April 30th, 2019

No incidents reported

Monday, April 29th, 2019

No incidents reported

Sunday, April 28th, 2019

No incidents reported

Saturday, April 27th, 2019

No incidents reported

Friday, April 26th, 2019

No incidents reported

Thursday, April 25th, 2019

No incidents reported

Wednesday, April 24th, 2019

No incidents reported

Tuesday, April 23rd, 2019

No incidents reported

Monday, April 22nd, 2019

No incidents reported

Sunday, April 21st, 2019

No incidents reported

Saturday, April 20th, 2019

No incidents reported

Friday, April 19th, 2019

No incidents reported

Thursday, April 18th, 2019

No incidents reported

Wednesday, April 17th, 2019

No incidents reported

Tuesday, April 16th, 2019

No incidents reported

Monday, April 15th, 2019

iLab US iLab North American Site Performance Issues

[Monday April 15th, 2:22 PM] - The iLab North American site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. iLab Site Reliability Engineers are investigating the cause and will provide an update as soon as possible.

[Monday April 15th, 2:48 PM] - Jobs processing on the back-end are starting drop.

[Monday April 15th, 2:58 PM] - Database error rates within the server have dropped off and returning to normal levels.

[Monday April 15th, 3:05 PM] - iLab Site Reliability Engineers and R&D continuing to monitor system health, as well as investigating root cause.

Please contact iLab Support if there are any questions, at ilab-support@agilent.com

Sunday, April 14th, 2019

No incidents reported

Saturday, April 13th, 2019

No incidents reported

Friday, April 12th, 2019

No incidents reported

Thursday, April 11th, 2019

No incidents reported

Wednesday, April 10th, 2019

DFCI iLab Site Unavailable

[Wednesday April 10th, 10:32 AM U.S. EST] - DFCI site was no longer reachable and iLab Site Reliability Engineers began investigation.

[Wednesday April 10th, 12:00 PM U.S. EST] - Ticket opened with Network Service Provider.

[Wednesday April 10th, 2:26 PM U.S. EST] - Issue escalated with Network Service Provider.

[Wednesday April 10th, 2:49 PM U.S. EST] - iLab Site Reliability Engineers able to isolate issue to dfci.ilab.agilent.com URL only and login integration with DFCI network.

[Wednesday April 10th, 3:19 PM U.S. EST] - Issue resolved and tested. iLab DFCI site available for users again.

Please contact iLab Support at ilab-support@agilent.com with any questions.

Tuesday, April 9th, 2019

No incidents reported

Monday, April 8th, 2019

No incidents reported

Sunday, April 7th, 2019

No incidents reported

Saturday, April 6th, 2019

No incidents reported