All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance - Multiple Instances

On Saturday April 27th, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Friday, January 11th, 2019

No incidents reported

Thursday, January 10th, 2019

No incidents reported

Wednesday, January 9th, 2019

No incidents reported

Tuesday, January 8th, 2019

No incidents reported

Monday, January 7th, 2019

No incidents reported

Sunday, January 6th, 2019

No incidents reported

Saturday, January 5th, 2019

No incidents reported

Friday, January 4th, 2019

No incidents reported

Thursday, January 3rd, 2019

No incidents reported

Wednesday, January 2nd, 2019

No incidents reported

Tuesday, January 1st, 2019

No incidents reported

Monday, December 31st, 2018

No incidents reported

Sunday, December 30th, 2018

No incidents reported

Saturday, December 29th, 2018

No incidents reported

Friday, December 28th, 2018

No incidents reported

Thursday, December 27th, 2018

No incidents reported

Wednesday, December 26th, 2018

No incidents reported

Tuesday, December 25th, 2018

No incidents reported

Monday, December 24th, 2018

No incidents reported

Sunday, December 23rd, 2018

No incidents reported

Saturday, December 22nd, 2018

No incidents reported

Friday, December 21st, 2018

[Update] iLab North American Instance Delays

[03:45 AM U.S. EST] - iLab Site Reliability Engineers continue to manually monitor and clear queue loads within the server.

[05:20 AM U.S. EST] - Patch for code fix has begun. iLab Site Reliability Engineers and R&D will monitor and test.

[06:10 AM U.S. EST] - Code patch completed and tested and server is operational and stable. We will continue to monitor system health throughout the day.

If there are any questions, please contact iLab Support at ilab-support@agilent.com

Thursday, December 20th, 2018

No incidents reported

Wednesday, December 19th, 2018

iLab US iLab North American Instance Delays

The iLab site is currently experiencing an issue on the server, and this may be causing pages to be slow or unresponsive.

[04:00 AM U.S. EST] - iLab Site Reliability Engineers are investigating the cause and will provide an update as soon as possible.

[08:10 AM U.S. EST] - iLab Site Reliability Engineers have found the issue and work with development team to resolve.

[11:17 AM U.S. EST] - iLab R&D and Site Reliability Engineers have found a fix and are working to correctly implement into the site.

[05:05 PM U.S. EST] - iLab Site Reliability Engineers are continuing to monitor all server activity, until fully resolved.

If there are any questions, please contact iLab Support at ilab-support@agilent.com or via phone at 1-800-690-2957.

Tuesday, December 18th, 2018

iLab US ILab North American Instance Kiosk/ Interlock Connection Issues

[08:00 PM U.S. EST] - iLab Site Reliability Engineers investigating connection issues.

[08:23 PM U.S. EST] - Network provider has isolated issue and are working to resolve.

[8:48 PM U.S. EST] - iLab Site Reliability Engineers are restarting jobs in the application.

[8:58 PM U.S. EST] - Issue has been resolved. All iLab functions are operational.

Please contact iLab Support ilab-support@agilent.com, with any questions.

Monday, December 17th, 2018

No incidents reported

Sunday, December 16th, 2018

No incidents reported

Saturday, December 15th, 2018

No incidents reported

Friday, December 14th, 2018

No incidents reported

Thursday, December 13th, 2018

No incidents reported