All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Australia Emergency Site Maintenance

On Friday April 19th, 2024 at 5:00 PM (UTC), emergency site maintenance has been scheduled for iLab Australia server instance and API.

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Europe Emergency Site Maintenance

On Saturday April 20th, 2024 at 12:00 AM (UTC), emergency site maintenance has been scheduled for iLab Europe server instance and API.

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Primary U.S, Stanford, DFCI, Canada Emergency Site Maintenance

On Saturday April 20th, 2024 at 8:00 AM (UTC), emergency site maintenance has been scheduled for the following iLab server instances and API.

  • iLab Primary U.S.
  • iLab DFCI
  • iLab Stanford
  • iLab Canada

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents



Past Incidents

Saturday, October 6th, 2018

No incidents reported

Friday, October 5th, 2018

No incidents reported

Thursday, October 4th, 2018

No incidents reported

Wednesday, October 3rd, 2018

No incidents reported

Tuesday, October 2nd, 2018

No incidents reported

Monday, October 1st, 2018

No incidents reported

Sunday, September 30th, 2018

No incidents reported

Saturday, September 29th, 2018

No incidents reported

Friday, September 28th, 2018

No incidents reported

Thursday, September 27th, 2018

No incidents reported

Wednesday, September 26th, 2018

No incidents reported

Tuesday, September 25th, 2018

No incidents reported

Monday, September 24th, 2018

No incidents reported

Sunday, September 23rd, 2018

No incidents reported

Saturday, September 22nd, 2018

No incidents reported

Friday, September 21st, 2018

No incidents reported

Thursday, September 20th, 2018

iLab Europe EU site unavailable

We have identified and resolved an issue with our database server which was causing our EU site to be unavailable. We are confident we have found the root cause of the problem, and have taken steps to prevent it happening again. Please accept our apologies for any inconvenience this issue has caused.

Wednesday, September 19th, 2018

No incidents reported

Tuesday, September 18th, 2018

No incidents reported

Monday, September 17th, 2018

No incidents reported

Sunday, September 16th, 2018

iLab US Scheduled Network Maintenance

We will be performing a scheduled network maintenance during the following date and time:

Sunday September 16th, 2018 at 2:30 AM U.S. EST to Sunday September 16th, 2018 at 3:30 AM U.S. EST.

During this 1 hour maintenance window, there may be no access to the site for 15 to 40 minutes.

If you have any questions or concerns please contact iLab Support at ilab-support@agilent.com.

[09/16/2018, 3:30 AM U.S. EST] - The iLab Operations Software should be fully functional. Please contact iLab Support if you experience any issues.

Saturday, September 15th, 2018

No incidents reported

Friday, September 14th, 2018

No incidents reported

Thursday, September 13th, 2018

No incidents reported

Wednesday, September 12th, 2018

No incidents reported

Tuesday, September 11th, 2018

No incidents reported

Monday, September 10th, 2018

iLab US Intermittent Performance Issues

[09/10/2018, 9:36 AM U.S. EST] - iLab Operations Software may be experiencing partial slowness and outage. iLab Engineers are investigating this as an urgent matter. If there are any questions, please contact iLab Support at ilab-support@agilent.com.

[09/10/2018, 1:00 PM U.S. EST] - iLab Engineers have isolated the issue and found a fix. Threshold levels should be stabilizing now. Please contact iLab Support at ilab-support@agilent.com.

Sunday, September 9th, 2018

No incidents reported

Saturday, September 8th, 2018

No incidents reported

Friday, September 7th, 2018

No incidents reported