All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance - Multiple Instances

On Saturday April 27th, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents



Past Incidents

Thursday, September 13th, 2018

No incidents reported

Wednesday, September 12th, 2018

No incidents reported

Tuesday, September 11th, 2018

No incidents reported

Monday, September 10th, 2018

iLab US Intermittent Performance Issues

[09/10/2018, 9:36 AM U.S. EST] - iLab Operations Software may be experiencing partial slowness and outage. iLab Engineers are investigating this as an urgent matter. If there are any questions, please contact iLab Support at ilab-support@agilent.com.

[09/10/2018, 1:00 PM U.S. EST] - iLab Engineers have isolated the issue and found a fix. Threshold levels should be stabilizing now. Please contact iLab Support at ilab-support@agilent.com.

Sunday, September 9th, 2018

No incidents reported

Saturday, September 8th, 2018

No incidents reported

Friday, September 7th, 2018

No incidents reported

Thursday, September 6th, 2018

No incidents reported

Wednesday, September 5th, 2018

No incidents reported

Tuesday, September 4th, 2018

No incidents reported

Monday, September 3rd, 2018

iLab Europe Intermittent performance issues

We've identified and fixed a database issue which was impacting on the performance of our EU site. We've taken steps to prevent this issue reoccurring again and have verified everything is now working as expected. We apologise for any inconvenience this issue has caused.

Sunday, September 2nd, 2018

No incidents reported

Saturday, September 1st, 2018

No incidents reported

Friday, August 31st, 2018

No incidents reported

Thursday, August 30th, 2018

No incidents reported

Wednesday, August 29th, 2018

No incidents reported

Tuesday, August 28th, 2018

No incidents reported

Monday, August 27th, 2018

No incidents reported

Sunday, August 26th, 2018

No incidents reported

Saturday, August 25th, 2018

No incidents reported

Friday, August 24th, 2018

iLab US Stanford site unavailable

[August 24th, 2018; 05:57 AM EDT] We are currently investigating an outage for our Stanford site. Our engineers are aware of the problem and will seek to restore service as soon as possible. We will be providing updates as soon as we have further information.

[August 24th, 2018; 07:13 AM EDT] The incident is now resolved and the site is available again. We found an issue in our DNS records which caused the site to be unreachable, we've amended the records and this has resolved the problem. We apologise for any inconvenience this has caused.

Thursday, August 23rd, 2018

No incidents reported

Wednesday, August 22nd, 2018

No incidents reported

Tuesday, August 21st, 2018

No incidents reported

Monday, August 20th, 2018

No incidents reported

Sunday, August 19th, 2018

No incidents reported

Saturday, August 18th, 2018

Canada Data migration

We will be migrating our Canada based customers from our North American instance to a new Canada based server. This is currently scheduled all day Saturday, August 18th, from 00:00 am to Sunday, August 19th, 00:00 am CA EST.

[August 18th, 2018; 12:00 AM CA EST] - Work has commenced on database import.

[August 18th, 2018; 12:23 AM CA EST] - All CA cores have been made inactive in North American instance.

[August 18th, 2018; 07:50 AM CA EST] - Database migration is still in progress. Work is proceeding according to schedule.

[August 18th, 2018; 01:40 PM CA EST] - Major part of the migration complete, new site is available. Site Reliability Engineering team completing remaining tasks on check-list (updating the search index) and testing application.

[August 19th, 2018; 06:00 AM CA EST] - The iLab service is up and running - please contact ilab-support@agilent.com if you experience any difficulties

*** Please refresh this page during that time to keep updated of the status and contact iLab Support or your project manager with any questions.***

Friday, August 17th, 2018

No incidents reported

Thursday, August 16th, 2018

No incidents reported

Wednesday, August 15th, 2018

No incidents reported