All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Australia Emergency Site Maintenance

On Friday April 19th, 2024 at 5:00 PM (UTC), emergency site maintenance has been scheduled for iLab Australia server instance and API.

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Europe Emergency Site Maintenance

On Saturday April 20th, 2024 at 12:00 AM (UTC), emergency site maintenance has been scheduled for iLab Europe server instance and API.

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Primary U.S, Stanford, DFCI, Canada Emergency Site Maintenance

On Saturday April 20th, 2024 at 8:00 AM (UTC), emergency site maintenance has been scheduled for the following iLab server instances and API.

  • iLab Primary U.S.
  • iLab DFCI
  • iLab Stanford
  • iLab Canada

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents



Past Incidents

Tuesday, September 12th, 2017

No incidents reported

Monday, September 11th, 2017

No incidents reported

Sunday, September 10th, 2017

No incidents reported

Saturday, September 9th, 2017

No incidents reported

Friday, September 8th, 2017

No incidents reported

Thursday, September 7th, 2017

No incidents reported

Wednesday, September 6th, 2017

No incidents reported

Tuesday, September 5th, 2017

No incidents reported

Monday, September 4th, 2017

No incidents reported

Sunday, September 3rd, 2017

No incidents reported

Saturday, September 2nd, 2017

No incidents reported

Friday, September 1st, 2017

No incidents reported

Thursday, August 31st, 2017

No incidents reported

Wednesday, August 30th, 2017

No incidents reported

Tuesday, August 29th, 2017

No incidents reported

Monday, August 28th, 2017

No incidents reported

Sunday, August 27th, 2017

No incidents reported

Saturday, August 26th, 2017

iLab Australia Australia / New Zealand Data migration

We will be migrating our Australia / New Zealand based customers from our North American instance to a new Australia based server. This is currently scheduled for twelve hours: Saturday, August 26, 9:00 pm to Sunday, August 27, 9:00 am AEST.

[9:00 PM AEST] - Work has commenced, all data entered into North American server will not be migrated over

[9:05 PM AEST] - All AU/NZ cores in North America have been turned inactive

[9:45 PM AEST] - Database transfer complete and restore is beginning in Australia - this is expected to take about 6 hours

[12:15 AM AEST] - Main part of the migration complete, new site is available. Site Reliability Engineering team completing remaining tasks on check-list (updating the search index) and testing application

[2:00 AM AEST] - The iLab service is up and running - please contact ilab-support@agilent.com if you experience any difficulties

Please refresh this page during that time to keep updated of the status and contact ilab-support@agilent.com or your project manager with any questions.

Friday, August 25th, 2017

No incidents reported

Thursday, August 24th, 2017

No incidents reported

Wednesday, August 23rd, 2017

No incidents reported

Tuesday, August 22nd, 2017

No incidents reported

Monday, August 21st, 2017

No incidents reported

Sunday, August 20th, 2017

No incidents reported

Saturday, August 19th, 2017

No incidents reported

Friday, August 18th, 2017

No incidents reported

Thursday, August 17th, 2017

No incidents reported

Wednesday, August 16th, 2017

No incidents reported

Tuesday, August 15th, 2017

No incidents reported

Monday, August 14th, 2017

No incidents reported