The incident with processing actions that may have been delayed on 12/22/2016 should have been fixed. If you have a billing event that was created on 12/22/2016 that was in the Processing state and now shows as a Draft, you will need to delete it and create a new one. If there are any questions or issues, email support@ilabsolutions.com.

Thank you and we apologize for the inconvenience.

There may be some actions within our system that are delayed. Our engineers are aware of this and are working to resolve the issue. We apologize for any inconvenience this may have brought.

• [Thursday, December 22, 2016 05:15 UTC] iLab DR team has completed initial verification checks and the web server is available for general use again. A system-wide message is being displayed to all users when they login. This will be up for 4 days. A Reason For Outage report will be published upon completion of the investigation as to the cause of the incident and any relevant next steps.

• [Thursday, December 22, 2016 05:05 UTC] iLab DR team has completed the restore of the last full database backup, running system checks now.

• [Thursday, December 22, 2016 04:35 UTC] iLab DR team is restoring last full database backup taken at Wednesday, December 21, 2016 at 06:00 UTC. Impact to users will be any data modified/changed or updated since last full database backup cannot be restored. No uploaded files are effected.

• [Thursday, December 22, 2016 04:27 UTC] iLab DR team determined that all three database servers are irrecoverable and started the Full Database Recovery Procedure.

• [Thursday, December 22, 2016 04:18 UTC] Monitoring services alerted iLab infrastructure and data center teams of a catastrophic failure of the primary database server, primary database slave server, and secondary database slave server. iLab Emergency Communication (EC) team was convened to assess impact and next steps

Currently, the iLab Support phone number is unavailable, but you can leave a voice message and we will get back to you as soon as possible. Alternatively, you can email support@ilabsolutions.com for assistance.

We apologize for this inconvenience and hope to have the phone service restored as quickly as possible.

UPDATE: Our phone services should be back up and running now.