At approximately 2 AM, U.S. EST, our Network Service Provider began work on upgrading some packages onto our database server to increase efficiency and resiliency. This impacted customers on the North American instance, which includes institutions in the U.S. and Qatar. Agilent Site Reliability Engineers work with our provider to reduce the impact time as much as possible.
The iLab site was unreachable for approximately 2 hours and during this time, users of the Kiosk/ Interlock interface may have been impacted. The iLab site is now operational.
If there are any issues or questions, please contact iLab Support at firstname.lastname@example.org and add the word "urgent" to the ticket or email subject.