All systems are operational
Scheduled Maintenance
iLab North American Server Patch Update

On Sunday September 22nd, from 2 AM to 5 AM (U.S. EST), Agilent Site Reliability Engineers will be performing a patch update with the Network Service Provider on the North American server instance for DFCI and Requisitioning. During this time, the iLab site may not be reachable for a small amount of time.

Please contact iLab Support, with any questions or concerns, at ilab-support@agilent.com.

Past Incidents

Sunday, August 11th, 2019

iLab Canada Server Firewall Upgrade, scheduled 1 month ago

Agilent Site Reliability Engineers and Network Security will be upgrading the Firewall OS to a higher version on Sunday August 11th at 03:00 AM (CA EDT), for about 2 hours. During this time, users may be unable to access the site.

[Sunday August 11th; 03:08 AM (CA EDT)] - Work to upgrade Firewall OS on Canada Server has started.

[Sunday August 11th; 03:59 AM (CA EDT)] - Firewall OS upgrade is complete. Site is operational.

Please contact iLab Support at ilab-support@agilent.com, if there are any questions.

Saturday, August 10th, 2019

No incidents reported

Friday, August 9th, 2019

No incidents reported

Thursday, August 8th, 2019

No incidents reported

Wednesday, August 7th, 2019

No incidents reported

Tuesday, August 6th, 2019

No incidents reported

Monday, August 5th, 2019

iLab North America iLab North American Instance Site Instability

[August 5th, 11:46 AM (U.S. EST)] - iLab North American sites are under heavy load and may not be reachable. Agilent Site Reliability Engineers are investigating urgently.

[August 5th, 12:21 PM (U.S. EST)] - iLab North American sites should be operational now and Agilent Site Reliability Engineers will be investigating root cause.

Please contact iLab Support at ilab-support@agilent.com, if there are any questions.

Sunday, August 4th, 2019

iLab North America Some Services in iLab Unavailable

Users of some iLab services, such as the Interlock Kiosk, may not be able to connect as of this morning. Agilent Site Reliability Engineers and Network Service Provider are investigating this as an urgent matters.

[August 4th; 11:19 AM (U.S. EST)] - Agilent Site Reliability Engineers completed restart of the queue for processes that were affected.

[August 4th, 11:44 AM (U.S. EST)] - Affected processes confirmed to be back online and operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions.

Saturday, August 3rd, 2019

iLab North American Instance Disk Space Upgrade, scheduled 1 month ago

On Saturday August 3rd, 2019, at 10:30 PM (U.S. EST), Agilent Site Reliability Engineers and the Network Service Provider will be increasing the disk space on the North American server instance. The expected maintenance window is scheduled for 2 hours and during this time users may not be able to access the iLab site or may experience periods of instability.

[August 3rd, 10:30 PM (U.S. EST)] - Server has been taken down to commence process to increase disk space. Sites on the iLab North American instance will not be reachable.

[August 4th, 01:00 AM (U.S. EST)] - Server should be up, however, there are a few remaining tasks to migrate data fully. Users may experience some downtime during this period.

[August 4th, 02:00 AM (U.S. EST)] - Network Provider is beginning work to complete remaining tasks, to complete data migration. During this time, the iLab Site may experience some instability and site may not be operational.

[August 4th, 3:30 AM (U.S. EST) - All tasks complete and iLab sites are operational.

If there are any questions, please contact iLab Support at ilab-support@agilent.com.

Friday, August 2nd, 2019

No incidents reported

Thursday, August 1st, 2019

North American API Server Enhancement, scheduled 1 month ago

On Thursday August 1st, 2019 at 5 AM U.S. EST, Agilent Site Reliability Engineers will be updating the workflow of the iLab API Server North American Instance, to make it more consistent with other servers for the application. Only users utilizing the API feature may experience some instability and may not be able to perform any queries during this time, for no more than 1 hour.

Please contact iLab Support at ilab-support@agilent.com or 1-800-690-2957.

Wednesday, July 31st, 2019

No incidents reported

Tuesday, July 30th, 2019

No incidents reported

Monday, July 29th, 2019

No incidents reported

Sunday, July 28th, 2019

No incidents reported