Some systems are experiencing issues

Past Incidents

Monday, December 9th, 2019

iLab Europe iLab EU Sites Not Accessible

[Monday December 9th, 2019; 11:20 AM (London)] - Some iLab sites on the EU sites may be unreachable at this time. Agilent Site Reliability Engineers have begun investigation.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Sunday, December 8th, 2019

iLab EU Server Instance Maintenance, scheduled 1 day ago

On Sunday December 8th, 2019, at 10:00 AM (London) Agilent Site Reliability Engineers will be performing general maintenance on the EU instance. Maintenance is planned for 30 minutes and there should be no more than 5 minutes of downtime.

[Sunday December 8th, 2019; 10:27 AM (London)] - Maintenance has been completed and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab North America iLab North America Sites Not Accessible Cont'd

[Sunday December 8th, 2019; 12:25 AM (U.S. EST)] - Indexing of data, over last 2 months, is 45% complete. Agilent Site Reliability Engineers continue to monitor the process. Some services may still be unavailable at this time.

[Sunday December 8th, 2019; 8:30 AM (U.S. EST)] - Networking issues have been resolved. Sites have been tested and are operational. Indexing of data during missing time period is underway.

[Sunday December 8th, 2019; 7:21 PM (U.S. EST)] - All data should be indexed and showing on iLab sites.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, December 7th, 2019

iLab North America iLab North America Sites Not Accessible

[Saturday December 7th, 2019; 11:52 AM (U.S. EST)] - Network service provider is performing urgent maintenance on North American server instance. Some iLab sites may not be reachable at this time. Agilent Site Reliability Engineers are monitoring and are working to ensure services are restored as soon as possible.

[Saturday December 7th, 2019; 12:29 PM (U.S. EST)] - Process on network side has been completed. Server is not reachable, and is in process of being restored.

[Saturday December 7th, 2019; 3:15 PM (U.S. EST)] - Agilent Site Reliability Engineers are continuing to work with Network Provider to establish connection to server.

[Saturday December 7th, 2019; 4:50 PM (U.S. EST)] - Process to reinstate server and jobs is now extended and may be back up in the next 3 hours.

[Saturday December 7th, 2019; 5:37 PM (U.S. EST)] - Due to disconnection from server, all iobs will need to be restored fully from backup. Due to size, process will carry into Sunday. We will update continuously.

[Saturday December 7th, 2019; 7:40 PM (U.S. EST)] - Agilent Site Reliability Engineers have prepared script for re-indexing of data and process has begun. Tentative restoration is expected on Sunday. Updates will provided during this process.

[Saturday December 7th, 2019; 11:30 PM (U.S. EST)] - Networking issue should be resolved and indexing of data has begun.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, December 6th, 2019

No incidents reported

Thursday, December 5th, 2019

No incidents reported

Wednesday, December 4th, 2019

No incidents reported

Tuesday, December 3rd, 2019

No incidents reported

Monday, December 2nd, 2019

No incidents reported

Sunday, December 1st, 2019

iLab North America and Requisitioning Database Server Maintenance, scheduled 1 week ago

On Sunday December 1st, 2019 at 2 AM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing a general maintenance on the database servers for the iLab North American and Requisitioning instances. Maintenance is planned for 3 hours and there should be no more than 10 minutes of downtime, during the re-boot phase.

[Sunday December 1st; 2:30 AM (U.S. EST)] - Schedule maintenance completed. iLab sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, November 30th, 2019

iLab North America and DFCI Backup Server Node Maintenance, scheduled 1 week ago

On Saturday November 30th, 2019 at 10 PM (U.S. EST), Agilent Site Reliability Engineers and Network Service Provider will be performing a restoration maintenance on the backup node for the North American and DFCI iLab server instance. Maintenance is planned for 3 hours and downtime should not exceed 1 hour during this window. There may be some general slowness within the site during this time.

[Sunday December 1st; 12:30 PM (U.S. EST)] - Maintenance to backup node did not occur and will be rescheduled.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, November 29th, 2019

No incidents reported

Thursday, November 28th, 2019

No incidents reported

Wednesday, November 27th, 2019

No incidents reported

Tuesday, November 26th, 2019

No incidents reported