All systems are operational

Past Incidents

Saturday, December 3rd, 2016

No incidents reported

Friday, December 2nd, 2016

No incidents reported

Thursday, December 1st, 2016

No incidents reported

Wednesday, November 30th, 2016

Resolved - Issue with longer running actions

The issue with actions that take longer than 10 seconds to load has been resolved as of 2:20 PM (EST) on Monday November 28th, 2016. If there are an questions, email support@ilabsolutions.com.

Tuesday, November 29th, 2016

No incidents reported

Monday, November 28th, 2016

Longer running actions may not load

We’ve confirmed that actions that used take longer than 10 seconds (i.e. some billing event loads, some view all request pages, etc) are now no longer loading because of a setting that is preventing actions longer than 10 seconds from completing. Our engineering group is aware of the situation and are working to have this resolved as soon as possible. We apologize for any inconvenience this may have brought to your workflow.

Sunday, November 27th, 2016

No incidents reported

Saturday, November 26th, 2016

No incidents reported

Friday, November 25th, 2016

North American iLab Server Down Time, scheduled 1 week ago

The iLab system on the American-based server will be down from 10:00 PM ET, Friday, Nov 25th to 12:00 PM (noon) ET, Saturday, Nov 26th for a system upgrade. Please reach out to support@ilabsolutions.com if you need any assistance.

  • [10:36 PM EDT] - Maintenance window has begun (North American API and main iLab SaaS application are unavailable)
  • [10:44 PM EDT] - Maintenance window has ended, main web functionality is up and running. Team is running system checks now

Thursday, November 24th, 2016

No incidents reported

Wednesday, November 23rd, 2016

No incidents reported

Tuesday, November 22nd, 2016

Features in Stanford environment may not be functioning correctly

Due to the recent server migration in the Stanford site, there may be some features that are not operating correctly. Our development team is working on restoring these as soon as possible and we apologize for any inconvenience this may have caused.

Update: Issue with missing PTAs should be restored (11/22/2016 as of 11:40 AM (PST)).

Monday, November 21st, 2016

Stanford Browser Reset for Site Being Not Loading

Due to the recent server upgrade for the Stanford iLab system, the Stanford site may show that it is re-directing and not load. If you experience this issue, below are the steps in Google Chrome and Mozilla Firefox:

Google Chrome:

*Click on the 3 vertical dots, toward the top right of browser.

*Click on Settings in the menu.

*In Settings, scroll to the bottom and click on Show advanced settings.

*At the bottom of the page, click on Reset Settings.

Mozilla Firefox:

*Click on the 3 vertical bar lines, towards the top right of the browser.

*Click on the ? mark in the circle, at the bottom of the pop-up menu.

*Click on Troubleshooting Information.

*Click on the Refresh Firefox button

Sunday, November 20th, 2016

No incidents reported