All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance - Multiple Instances

On March 23rd, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Tuesday, March 19th, 2024

No incidents reported

Monday, March 18th, 2024

No incidents reported

Sunday, March 17th, 2024

No incidents reported

Saturday, March 16th, 2024

No incidents reported

Friday, March 15th, 2024

CrossLab CrossLab Connect Scheduled Maintenance

Friday March 15, 2024 at 7:30 - 8:00 AM (UTC), Agilent will be performing a routine maintenance on the following server:

  • CrossLab Connect

This planned Maintenance will require 30 minutes of downtime.

[Friday, March 15, 2024; 8:00 AM (UTC)] - Scheduled Maintenance completed successfully and sites are fully operational.

For any questions or concerns please contact Agilent CrossLab Connect Support via crosslab.support@agilent.com.

Thursday, March 14th, 2024

No incidents reported

Wednesday, March 13th, 2024

No incidents reported

Tuesday, March 12th, 2024

No incidents reported

Monday, March 11th, 2024

No incidents reported

Sunday, March 10th, 2024

No incidents reported

Saturday, March 9th, 2024

iLab Routine Maintenance - Multiple Instances

On March 9th, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

[March 9th, 2024 at 5:30 AM (UTC)] - Maintenance is complete and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, March 8th, 2024

No incidents reported

Thursday, March 7th, 2024

No incidents reported

Wednesday, March 6th, 2024

No incidents reported

Tuesday, March 5th, 2024

No incidents reported

Monday, March 4th, 2024

No incidents reported

Sunday, March 3rd, 2024

No incidents reported

Saturday, March 2nd, 2024

No incidents reported

Friday, March 1st, 2024

No incidents reported

Thursday, February 29th, 2024

No incidents reported

Wednesday, February 28th, 2024

No incidents reported

Tuesday, February 27th, 2024

No incidents reported

Monday, February 26th, 2024

No incidents reported

Sunday, February 25th, 2024

No incidents reported

Saturday, February 24th, 2024

No incidents reported

Friday, February 23rd, 2024

iLab Routine Maintenance - Multiple Instances

On Saturday February 24th, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

[Saturday February 24th, 2024 at 5:30 PM (UTC)] - Maintenance is complete and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Seahorse Analytics Seahorse Analytics

On Friday February 23, 2024 at 7:30 PM EST, Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for 30 minutes and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Friday February 23, 2024 at 8:00 PM EST] - Maintenance complete and site is operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Thursday, February 22nd, 2024

No incidents reported

Wednesday, February 21st, 2024

SLIMS Europe SLIMS Cloud Europe - General Maintenance

On Thursday, February 22, 2024 between 05:00 and 08:00 CET routine maintenance was done on the SLIMS Cloud EU environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 05:00 - 08:00 CET (Europe)
  • 11:00pm - 02:00am (Toronto)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Singapore SLIMS Cloud Singapore - Sydney - General Maintenance

On Wednesday, February 21, 2024 between 14:00 - 16:00 CET routine maintenance was done on the SLIMS Cloud Singapore and Sydney environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 14:00 - 16:00 CET (Europe)
  • 21:00 - 23:00 (Singapore time)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS North America SLIMS Cloud North America - General Maintenance

On Wednesday, February 21, 2024 between 02:00 AM - 04:40 AM EST routine maintenance was done on the SLIMS Cloud US environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 02:00 AM - 04:40 AM EST
  • 08:00 - 10:40 CET (Europe)

Please contact your SLIMS project lead, with any questions or concerns.

Tuesday, February 20th, 2024

No incidents reported

Monday, February 19th, 2024

No incidents reported

Sunday, February 18th, 2024

CrossLab CrossLab Connect PAN OS Upgrade on February 18th, 2024 - Single Server Instances

Sunday February 18th, 2024, Agilent Site Reliability and Network Engineers will carry out the required PAN OS Upgrade for the CrossLab Connect instance with maintenance schedule:

  • CrossLab Connect: 10:00 AM (UTC) to 12:00 PM (UTC)

During this scheduled maintenance, there will be 15 minutes of expected downtime. We apologize in advance for any inconvenience.

[Sunday, February 18th, 2024; 12:00 PM (UTC)] - PAN OS Upgrade Maintenance completed successfully and sites are fully operational.

For questions or concerns please contact Agilent CrossLab Connect Support via crosslab.support@agilent.com.

Saturday, February 17th, 2024

iLab Firewall Upgrade on February 18th, 2024 - Multiple Server Instances

On Sunday February 18th, 2024, Agilent Site Reliability and Network Engineers will be performing PAN OS upgrade for the following iLab server instances with maintenance schedules:

  • iLab Europe: 3:30 AM (UTC) to 5:30 AM (UTC)
  • iLab Canada: 6:00 AM (UTC) to 8:00 AM (UTC)
  • iLab Stanford: 10:00 AM (UTC) to 12:00 PM (UTC)

During this time, 15 minutes of downtime is expected for each instance. We apologize in advance for any inconvenience that may be caused.

[Sunday, February 18th, 2024; 12:00 PM (UTC)] - Maintenance is complete and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.